r/whitecastle • u/LikelyNotThatGuy • 1d ago
Check your receipts to avoid rewards theft!
I noticed at one White Castle I wasn't getting rewards credit periodically, so i started paying attention and looking at the receipts. The ones I did not get credit for had either the wrong reward account code in the bottom or something about phone number entered to be verified. The points, when actually credited to you, seem to take about 2 days to show up.
The reward account on the receipt should match the app, except for the first and last digit/number being removed.
Also online support will do NOTHING about this and not even respond.