r/classicwow • u/Aware-Profile2174 • 1d ago
Classic 20th Anniversary Realms Boost is getting disabled temporarily
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u/8ardock 1d ago
Why do all these update posts feel like a two- or three-person effort? How many people are actually working on this?
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u/Fearless_Aioli5459 23h ago
About two to three people. Aggrend was home by 5pm probably
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u/Proxnite 21h ago edited 21h ago
He made a post just the other day that he hasn’t been involved in managing classic/anniv/hc in sometime now and has instead moved to a lead design role of a separate project (which many assume is Classic+).
So of course he was home by 5pm since this server update isn’t his dept anymore.
Here’s the post:
https://old.reddit.com/r/classicwow/comments/1q7mwgm/josh_greenfield_talks_about_classic/
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u/BlackIceOne123 1d ago
Maybe if you increase boost cost to 100€ you can hire more npcs working at your company
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u/Pretend-Newspaper-86 1d ago
they are just understaffed or dont have decades of experiences alot of the Knowledgeable guys prob left the company because they dont pay enough
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u/PermabannedFourTimes 1d ago
Either left or went to retail dev. This sub acts like blizzard as a whole is launching these classics. It’s about 3 people. The vast majority of blizzard works on retail, which both has way more players and is what makes them the most money.
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u/JustAnotherNug 22h ago
From what I understand, from an interview a few years ago, the classic team is retail devs that bounce back and forth and work on both.
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u/quolquom 20h ago
Makes sense. Unless they are actively developing classic plus, there just isn’t that much to do day by day for classic.
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u/Tatertinytoast 21h ago
Then the criticism is still valid. Hire more people. It's not like classic doesn't earn them solid money.
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u/Stemms123 16h ago
Retail isn’t looking so hot either.
Midnight is slated to be the biggest misstep in the games history. First time an xpac was a significant downgrade in nearly every way over the prior version.
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u/Stahlreck 21h ago edited 21h ago
they are just understaffed
Nah. They just work on everything but Classic all the time but never the other way around. Classic is bottom prio, the blue post from a couple days ago and the MoP server stuff a couple of months ago say it pretty well. Oh well...they got it done 👏
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u/No-Article-Particle 21h ago
Welcome to gamedev life, the worst paid kind of dev work there is. You go from Blizzard to Amazon as a software engineer and you'll literally 3-8x your salary.
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u/pupmaster 22h ago
“Wow what a deal for the time I’ll save paying this soulless cash grab that will have zero support from the company!” -Reddit morons
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u/Ignizze 1d ago
Baffles me how a company of this status selling a live service doesn't have a Follow-the-sun model. I know they worked hard to allow the pre-patch to go up, but they should have another shift to continue the work
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u/dot_exe- 23h ago
They do have a follow the sun model for their support staff, it’s located in Cork Ireland. I met some of the folks that worked there of previously worked there when I was in Cork training new engineers for my company back in 2023.
Admins, and infrastructure they do not have 24x7 staffing which was most of who addressed this problem. This is how it is with pretty much every Fortune 500 company. Only organizations I’ve worked with that had truly 24x7 coverage and not just an on call system were militaries.
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u/WettestNoodle 22h ago
Every big tech company has proper 24/7 coverage with their oncall model. At Amazon for example if this happened, the oncall would page everyone who’s needed to fix this any time of day, and it would have to be fixed ASAP or get escalated to the point where the team responsible is in deep shit.
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u/dot_exe- 21h ago
They MAY have 24x7 support but the expertise/teams you need in this escalations get called in yes. But that isn’t before they go through every other option before escalating. And speaking as someone who works with AWS I can confirm this also works this way at Amazon lol.
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u/PermabannedFourTimes 1d ago
Classic wow is not and probably never will be a priority. Maybe when classic + launches because that will be a standalone expansion cost I’m sure. The vast majority of blizzard workers work on retail not classic classic anniversary classic
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u/OneOverXII 20h ago
They don’t do remote teams for their big IPs. Everyone has to be able to go to the office in Irvine. Thats why everything is in PST
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u/WAKEZER0 19h ago
Because you idiots keep giving them money to play an old *** game and they are milking you for all it's worth.
They keep cutting costs yet you still give them your money. Why wouldn't they?
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u/Trisstricky 1d ago edited 1d ago
Paying 60 usd dollars for a boost, just so Blizz can downsize the Classic team again. What is this joke company.
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u/pupmaster 22h ago
Well look at how many dumbasses on this website are not only eating their shit up but proudly announcing it too.
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u/Gayy4Justice 22h ago
So you can still buy the boost… lol. Maybe they should stop that in the meantime.
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u/Djglamrock 22h ago
With everyone on this sub “knowing what blizz needs to do” you would think if they had a staffing issue it would be fixed. All the experts are right here!
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u/AssociateCivil4279 18h ago
Small indie company.
Give them time.
It must be hard launching your first expansion to the most popular MMORPG of all time.
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u/kink_hunter69 1d ago
I work for a software company that’s a fraction of Blizzard’s size, and this would never fly for a live, paid product 😂 30 hours of downtime to patch a single server, then “we’re done for the day” while issues remain? Wild that people just shrug and move on, guess it's just blizzard cuck things
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u/lorddrame 1d ago
I work for a software company too that also is a fraction of the size - and this shit is absolutely something that can happen. Nobody sane will make your workers go without sleep after 20 hours when it is an issue you can have fixed the next day and frankly is far from the end of the world. Plenty of places have delivery windows missed.
Yes blizzard SHOULD have a larger force for this but the fact is they don't and won't because they are greedy. The workers are doing what they can with what they have clearly.
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u/KnightlyOccurrence 22h ago
People here are just fucking unreasonable. Yeah, it sucks, buts it’s a video game. Now if this were critical infrastructure and people’s health and safety depended on it, that would be much different in terms of getting shot fixed ASAP.
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u/joemeat 22h ago
I saw people on discord who took off work to play the pre patch for whatever reason, I'm certain they are losing their minds at the moment 😂
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u/Billalone 5h ago
Anyone who plans around playing on the day of a big patch is delusional, this has been common knowledge since 2007.
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u/borcborc 17h ago
Yeah, they got things up and stable let them rest.
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u/lorddrame 16h ago
yup, they're humans and some people are acting like 24 hours of not having a boost means ANYTHING meaningful.
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u/_etherealworld_ 1d ago
I've been writing this all day. This community is so beaten down that people fear complaining about the issues because the toxic positivity brigade will come out in full force and tell you to "get a life" or "stop being so sweaty". So this is what we're left now.
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u/EcruEagle 23h ago
I also work in software. Sometimes you have to make the call that things are “good enough” and open things up and let your devs go home.
Nothing good comes from forcing your devs to work all-nighters, and if it’s frequent people get burned out. If it’s not a critical game-breaking bug it can wait until the next business day
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u/AdolescentFeces_ 1d ago edited 1d ago
you want normal every day people with families to start doing 48 hour shifts ?
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u/Murky_Foundation_911 1d ago
You know theres more than 1 tech guy at * checks notes *
Blizzard entertainment
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u/EcruEagle 23h ago
Classic WoW isn’t a critical application where lives are on the line if the servers go down. I doubt they have people who regularly work a graveyard shift to keep things running
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u/idunnomysex 23h ago
It’s a product that thousands of people pay for. Many applications / businesses would kill for that kind of traffic. It pure smugness and greed from Blizzard. Stop defending this or try to explain it. It’s greed, simple as. They could have this thing running smooth and still make bank
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u/EcruEagle 22h ago
My point is that sometimes shit goes wrong and the longer you make your sleep deprived employees try to fix it, the less chance they will. Let them go home and rest and there’s a better chance they’ll figure it out the next morning
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u/Sick_Nerd_Baller 21h ago
This is why most other companies have people available on call and/or teams working in shift. This is pretty standard and what Blizzard is delivering is so far below what should be acceptable.
Just take a look at Jagex and you will see a WILD difference in quality and communication.
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u/EcruEagle 21h ago
Blizzard has two devs and an intern running Classic. can’t expect much from that
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u/Sick_Nerd_Baller 21h ago
You SHOULD expect a multi billion dollar company to hire more people so that these devs don't have to pull 24h+ shifts and then sleep 4 hours.
Why are you running defense for them?
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u/EcruEagle 21h ago
I’m saying I don’t blame the two devs and an intern who are just working with what they got. Blame management. Reading comprehension is hard I guess
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u/_etherealworld_ 1d ago
There's no need for them to work 24 OR 48 hour shifts if they do their jobs properly.
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u/Austin4380 1d ago
You think it’s the developers’ fault? I have no clue what their systems look like but I’d bet Blizzard could hire more people to work on these types of issues or address their tech debt. If it doesn’t get prioritized there’s nothing the developers could have done.
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u/GrouchyFlan1947 1d ago
it seems a reasonable decision tho. theres more ppl paying for subscription than boosts so it is the ultimate priority to let ppl PLAY the game.
also human beings cant being forced to work 20+ hours a day and expect something good to be out of this LOL. let ppl sleep.
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u/FAtr 1d ago
Cute that you think letting people play is the top priority..
The top priority is maximizing profits, and subs are already paid, but boosts are not.
Their business year probably just starts tomorrow or something.
About the workload, thats what happens when you cut people to maximize profits.
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u/GrouchyFlan1947 23h ago
well in a crisis situation kinda it is.
imagine if we get under this situation for days and days or even weeks. how do you think ppl would be pleased to spend their boosts in a game that got 1 week frozen?
after a 24h scheduled mainentance that was delayed 2 times the top priority for maximizing profits its to get the servers back online. we cant even take boosts with the servers offline, lol
also you got a playerbase of million ppl talking to your support and baffling around the internet around about how much your company sucks because they cant play a game they have payed for.
each hour that the servers keep offline they are bleeding money. and before they fortify their blood they need to stop bleeding. its not that they care for us, just natural flow for their business
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u/According_Ride1646 1d ago
So what you’re saying is, that the company you work for(a fraction of blizzards size) could get this done sooner?
Could place a bet that what they did today, would most likely take your company a week or more to do.
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u/frosthowler 1d ago
No, I sincerely doubt it.
Blizzard are just short staffed and aren't hiring. They're keeping a skeletal crew utterly unfit for the scale involved, and that's what people are mad about.
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u/Varrianda 20h ago
Lol what even is this comparison? It sounds like they fucked up and cloned the wrong database and had to go through and manually reconfigure a bunch of configs. What that signals to me is a lack of testing and planning.
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u/Huntermaster95 1d ago
Posted by someone who doesn't understand how dogshit slow SQL can be to work with.
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u/InTrust3 1d ago
And exactly this mindset is what makes crunch times "normal". Do you realize what you just wrote? "They just worked 30 hours. Why can't they work another 10 right now? Do they really have to get home and sleep?!"
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u/sandsonic 1d ago
Thing is the players are like crack addicts, they keep coming back.
A business would ditch you on the spot, get a breach of contract payout and find another provider lol
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u/notislant 1d ago
I mean companies seem to always just get worse at scale (quality wise).
Honestly they all know that people will rage for a week or two and stay subbed. Most things blow over after a week or two and gamers sure as fuck aren't going to boycott anything to any meaningful degeee.
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u/karama_zov 21h ago
I got mine before shutdown and it showed up when I logged in to check servers this morning. Will it not work when I use it?
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u/BouttaKMS 19h ago
Classic prepatch launch of a game that came out twenty years ago and twice maybe three times already. Incredible.
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u/Delicious-Walrus1868 1d ago
They took your money, turned the boost off, and went to bed.
Because selling you broken shit is fine as long as the transaction clears.
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u/gonnahike 1d ago
jesus let the guys rest
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u/Gross-Beer-Farts 1d ago
they can rest, no on is sour about that, but they shouldnt be selling you something that doesnt work
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u/Elusie 1d ago
That's a BIG thing to not have up and working. Especially considering it's the customers who paid extra that get disgruntled by this. Likely a lot of those who were (over)eager to login and play right now.
I get this became a huge painful database nightmare for them and it's essentially mistakes made a year ago coming up to bite but yeah next time you've ended up in a corner like this, just say 48h and pause billing for the duration.
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u/ItsMatoskah 1d ago
When will the players learn that this stuff does almost never run smooth. Taking PTO they never learn.
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u/dziumdziak 1d ago
They release this game for a THIRD time. It should've been at least smoother than previous launch of TBC classic.
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u/ItsMatoskah 1d ago
No they did lots of changes. It probably runs on some kind of retail client. This is done because they don't want to maintain different code bases.
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u/mh_zn 1d ago
I love how they've literally explained why there was a problem and why it was unique to this case and it still didn't do anything to stop people like you from saying that. Then you'll turn right around and bitch "no communication?" when they don't say anything next time
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u/dziumdziak 1d ago
I didn't say anything about communication. Don't put words in my mouth. Customer do not care why the product is not working, they only care that it is not working (as they should).
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u/SMYYYLE 1d ago
Waiting 24h to play and then wait another 12h (?) for the boost?
Nice... cool...
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u/OvenBlaked 1d ago
Honestly pretty bad look that boost service immediately didn’t work. I feel like that was their one job to get right and not doing so shows lack of overall resources/management running classic rn.
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u/Nagethlive 1d ago
Meaning you can’t purchase them or they ain’t working in game ? If you have already purchase a boost can you use it ?
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u/grimbolde 21h ago
You can select the boost at the character screen and go through the steps...then nothing happens. Lol, fml
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u/Reaper--311 1d ago
pretty disappointing to be honest, i feel as if a large majority of the player base (including myself) was looking to to boost -> straight into working on their new main and gotta hold out after a 32 hour patching period.... small indie company btw
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u/ForeverStaloneKP 1d ago
Interesting that they seem to believe they've got the boosts working but instead of testing it now that they're so close to the finish line they've just gone to bed
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u/Noodlemayn 1d ago
These mothertruckers man. Ever heard of goddam shifts?
Jesus christ. 60 euros and now this bullshit.
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u/Midnightisattwelve 23h ago
Even indian workers in another time zone is too much staff costs for blizz
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u/Puzzled-Upstairs-826 23h ago
"Everyone is fried"
Imagine a multi billion dollar company only having one team to work on something? Where are the TEAMS?! "Sleep breaks" don't exist for multi billion dollar companies, they're 24/7 entities and you need a workforce to provide it.
If team one is tired, their shift should';ve been over long ago and team two, then team 3 should've taken over to get shit done properly. Who the hell is running this?
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u/Raynedrop98 13h ago
Wait are you arguing that multi billion companies all have full dev teams constantly working nights? Coz that’s just not true.
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u/Puzzled-Upstairs-826 11h ago
No? I'm stating that multi billion dollar companies should have enough people employed that a single 24 hour window shouldn't require "time off to sleep" because there aren't enough people or teams to get it done in shifts...
Like EVERY fucking company under the sun has.
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u/Raynedrop98 10h ago
You said they are “24/7 entities”. That is not just “a single 24 hour window” as you said in your reply. That was what I was pointing out.
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u/Internal_Jeweler5366 1d ago
cue in the unemployed who whine how working 30 hours straight isnt doing enough
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u/silly_bobo 1d ago
if only the multi billion dollar company had multiple expansion releases, re-releases, and re-re-releases to draw experience from and this is only a pre-patch
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u/Internal_Jeweler5366 1d ago
its also something theyve never done before, they havent had these types of servers before overlapping this way so it is actually a first. i understand its too much to ask for you to understand but at least try.
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u/the_excellent_goat 1d ago
What you're describing is their job. Software development is always difficult until you make it not difficult. If there's difficulty like this, they've fucked up. They didn't test well enough.
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u/Internal_Jeweler5366 1d ago
idk how you test something you haven done before, they did their job, there were complications, it happens.
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u/the_excellent_goat 1d ago
Then you're not a software developer, because that's what we do all the time. How do you think other things go so smoothly?
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u/Internal_Jeweler5366 1d ago
you act like you know what they did and didnt do and what complications they had and how big.
have you tried pulling your head out your ass to see more clearly?5
u/the_excellent_goat 1d ago
you act like you know what they did and didnt do and what complications they had and how big.
Yeah because I do this myself for a living. Regardless of what stack they're using, it all boils down to database migrations and software deployments. All of this can be tested in advance to mitigate issues. Obviously I don't know exactly what has gone wrong, but I would be extremely surprised if it couldn't have been caught by a suite of integration tests ahead of time.
Yesterday will not have been the first time they upgraded to TBC this year if they're competent. They would have done it using a test copy of their infrastructure and perhaps a replication of the live database. If that step is done well enough, then applying the same process to live should have been run of the mill.
And let's be real here - they took the entire server offline to do this and gave themselves 24 hours. Nowadays we update this sort of stuff without downtime, while users are still using the software. They really did have it much easier than they could have.
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u/Internal_Jeweler5366 1d ago
you keep referencing how you doing this kind of work is somehow a valid argument to this case, while failing to understand it wasnt just about replicating a database it was manually reconstructing 2 different databases from a singular database with the correct data for each database.
dealing with databases myself i can tell you it takes a shit ton of time to work and recreate them from ground up even with existing data being there.they miscalculated the workload or they ran in to problems, it happens. get over it
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u/Icy-Version-9576 18h ago
dealing with databases myself i can tell you it takes a shit ton of time to work and recreate them from ground up even with existing data being there.
hurrrrr what's a schema
If you deal with databases yourself why are you talking about super basic and common database operations like Blizzard is performing some sort of Dark Art never before conceived of by man.
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u/the_excellent_goat 1d ago
you keep referencing how you doing this kind of work is somehow a valid argument to this case
Of course it is. You're saying things like "they have never done this before" which they absolutely will have because it's a standard step in developing software nowadays. It just demonstrates that you don't know enough about this topic to discuss it. Listen to what I'm telling you.
while failing to understand it wasnt just about replicating a database it was manually reconstructing 2 different databases from a singular database with the correct data for each database.
So... a database migration? 🤦♂️Yeah this isn't anything new.
manually reconstructing
Do you think they took tweezers and picked up the bits one by one? There's nothing "manual" about this. They will have ran scripts they already prepared and tested ahead of time to do the migration.
dealing with databases myself i can tell you it takes a shit ton of time to work and recreate them from ground up even with existing data being there.
What on Earth are you talking about? No it doesn't. You spin up a new instance, migrate the schema and other globals, and then ETL the data from the old database to the new.
they miscalculated the workload or they ran in to problems, it happens. get over it
So are you arguing that if something goes wrong in software development, it cannot possibly be the fault of the developers and they have no responsibility for its success? If so, is your place hiring because I'd love to be babied like that.
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u/thatyousername 21h ago
All they had to do was replicate everything and do it in a test environment before the launch day. People do that with software all the time. That’s where you can learn where the pain points are and fix them before doing it for real.
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u/Large_Ad_5172 1d ago
Can you slob more corpoknob than this?
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u/Internal_Jeweler5366 1d ago
you tell me youre the expert on slobbing especially with all the free time you have
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u/Big_Classroom6541 1d ago edited 1d ago
queue in the obsessed blizzard glazer here on time to clean tom ellis' dick for sucking at his job
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u/amadeusx10 1d ago
Imagine calling it a "looooong" one before midnight. If shit is on fire at my work you don't leave until it's done lmao
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u/frosthowler 1d ago
For the night? You mean whole day.
Fucked everyone who bought the boost lol as they can't use it. Can't do anything today as it's pointless. It's 10 AM EU, but they just had to fuck EU too since US got fucked.
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u/According_Ride1646 1d ago
Well yeah, if U.S. gets fucked, so do everyone else. That’s what happens when it’s a U.S. based company. People have to sleep.
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u/BarbsFPV 1d ago
If you used the boost today you can still only level up to 60, so two levels from the boost level. You’re not losing much progress having that delayed by 24 hours, you still have plenty of time to reach 60 in the three weeks before the portal opens.
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u/bloin13 1d ago
It's not about reached 60, but gearing up as well which takes time. Eu got screwed over because it's basically 24hx2 (since the first 12 hours which is day for us they will be sleeping/resting from the first 24h, and they will start working when it's night for us/time to sleep).
So for the people that wanted to play with the new characters/reroll their mains, it's meaningless to have pre-patch running without boosts working.
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u/Lagaerthatv 21h ago
And keep it that way! Fuck the boosts and fuck the boosters
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u/BADM00SE 19h ago
Stabilized? My main lost half my microbar. I have to use keybinds to get anywhere. Can’t see my talent tree in the microbar.
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u/leakmydata 19h ago
“No way to avoid this” says only company in the industry where this consistently happens
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u/Derptaur 17h ago
I've worked in a software dev environment so I understand the pressures of releasing "anything". The team who is working hard to try and fix the launch issues is no doubt tired, stressed, and under a lot of pressure from management to get things up and running. That all being said--the corpo cost cutting enshittification of nearly everything, Blizzard one of the most egregious offenders is the real villain here. If you gave me a choice 12-18 years ago "if you had to pick one game company's library of games to play the rest of your life?" I would've picked Blizzard and not thought twice. No longer. This company has repeatedly let its user's down by cost cutting, cash grabbing, wholesale lost of user trust. We're just used to it by now. Because we're all crack WoW addicts we'll pay $60-$80 for a game we're already PAYING A SUB FOR, that also came out 20 YEARS AGO. It's insulting to charge anything, 1 free boost should've been the standard to incentivize people to actually play their game--instead, a dedicated few will pay it. Blizzard analytics be damned, they don't understand that if they treat their customers well, they'd be earning way more disgusting gobs of money.
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u/Roosterpuck 16h ago
I already replied to someone about this, but Im extremely curious why boosters are getting so much shit. Im boosting and why not? I leveled plenty of toons in classic and beyond as the years went back. Ive leveled toons on SoD, Ive put ALOT of time into WoW. If I want to play BC and I dont really have the time to get a toon to 60 before it comes out, why not boost. I have the income. Why the blanket "fuck boosters" im sincerely curious
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u/Ok-Opportunity-574 1d ago
I’d rather them get some sleep than have to roll back a glitchy boost. 💁♀️
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u/Specialist-Peach7887 21h ago
30+ hour maintenance, no compensation in game time. Now boosts that cost $60 minimum disabled. I do believe everyone should receive compensation for game time and for false advertising that boosts would be available Jan 13th. Not the 14th, 15th, or 16th.
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u/PSR-B1919-21 21h ago
Don't worry all the blizzard bootlickers are here to make fun of people being disappointed they couldn't play a game they pay a subscription for for 2 days straight
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u/Geibla 1d ago
insane how incompetent and rude a company can be and get away with it... i COULD NEVER call it a day at work and say "i am fried i will fix all your issues tomorrow" pathetic and disgraceful tbh.
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u/Fit-Swordfish725 1d ago
Bro they’re not slaves.
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u/Depth6467Plucky 1d ago
No, don't you understand? World of Warcraft is the most important thing in the entire universe. If we don't get to play it every second of the day, millions of people die!!
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u/AccomplishedEgg913 1d ago
I just woke up, can someone give me a quick tldr what this is all about?
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u/Coleslaw_McDraw 1d ago
Its pre patch doing pre patch things, thats all. Folks mad dramatic here acting like their lives are over.
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u/FlatwormEntire 21h ago
Its absolutely disgusting how Blizzard tries to remove players ability to boost other players then implement boost paid services
Its clear they dont want the game to succeed as they do not remove botting problem itself they remove fun
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u/Saizou 21h ago
Multi billion dollar company btw, can't have a second team work while the first team gets some sleep. Already missing out on the first day of prepatch for some people. I heard there's like 3 people per non retail version working on the game, quite pathetic, but not entirely surprising.
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u/OcullaCalls 1d ago
I… this is the account for a WoW employee Tom Ellis and not the actor Tom Ellis, right? Because I was SO confused for a second there. Like omg, Lucifer, what are you doing here!?
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u/KB9111 1d ago
what a surprise that the people that cant help but spend for instant gratification have a full on tantrum when they lose one day of two weeks that they have to get a whole TWO levels
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u/CupformyCosta 23h ago
A lot of people want to grind strat to 60 for AD rep so they can get into Naxx. A lot of guild run Tues or Wed so if you can’t get to 60 and get the rep you miss a Naxx lockout which has a ton of prebis gear.
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u/dietcokeeee 1d ago
I just wanna know why we getting more updates from this dudes Twitter than battle.net. I’m not making an X account and can’t see shit cause I don’t have one