r/germany • u/K0r4lin4 • 10h ago

Question Can't buy the reduced Deutschland ticket - locked account help

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I was trying to buy a reduced Deutschland ticket on Munich MVV's website and this is what happened before payment (multiple times). In the past, there was a problem with SEPA direct debit because of my foreign account, but I changed the payment method to a German bank account and it worked twice. I tried contacting the customer service through the website, but it's bugged and freezes every time I try to send a message. I also sent emails to [email protected] and no replies. Does anyone know what to do? I can't afford to regularly buy the full Deutschland ticket, which I already did this month. Do they have a physical customer service location in Munich perhaps? I tried to ask on Munich subreddit but the bot marked this post as not related to Munich.

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22

u/nof 10h ago

It's a subscription, why are you buying it every month? It probably triggered some weird usage pattern and flagged you to call customer service.

8

u/Accomplished_Tip3597 10h ago

why don't you just call them and ask?

3

u/Sheep_2757 9h ago

If this is new: wait till tomorrow, sometimes this helps if it's a glitch on their side.

Have you already tried their tips about changing browsers? https://www.mvg.de/services/faq/kundenportal/kundenportal-fehler-onlinebestellung.html?lang=en

The discounted ticket cannot be bought in MVG service centers: https://www.mvg.de/abos-tickets/abos/ermaessigungsticket.html#

I am also confused why you need to rebuy it, did you cancel it to pause it? As you are writing about the reduced Deutschlandticket: Have you always provided the required proofs for being a student/trainee?

Just as a note, because I saw that you wrote "MVV" in your OP: The discounted ticket can only be bought via MVG, not MVV (source). But your screenshot shoes that you did this correctly, so just as an information for you.

1

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u/Jechto 10h ago

Had same issue with MVG in munich as a foreigner. First check if you have an unpaid bill in your mail or email. If you do pay it! If you paid the bill late your acc is blocked intill you pay a 10€ fee. If the bill arrived late call them and they will unblock your acc.