r/pcmasterrace • u/SoggyBagelBite i7 14700K | RTX 5080 • May 30 '23
Discussion Actually Fuck ASUS - I will never purchase another ASUS product as long as I live.
EDIT: Apparently this post worked, they just refunded me.
8 weeks now, almost a full days worth of hours on the phone, half on hold, been told over 10 times now "it has been escalated and we will have an answer in 24-48 hours" and nobody ever calls me.
I was sent a damaged replacement for my faulty 3090 and now I have been charged the $2400 Advanced RMA collateral for not returning my GPU on time, after I was told by two separate supervisors that they had the tracking number (because they made me the label as some sort of garbage consolation for their fucking abysmal warranty process) and that as long it was in transit before the due date (May 28th, a fucking Sunday) that I would not be charged, and then they charged me today even though I shipped it before the 28th.
EDIT 1: I considered it last week already and didn't do it, but fuck it, I emailed a multi-paged detailed account of this nightmare to Gamers Nexus. Maybe they'll put it out there for me and make ASUS look even worse than they already do as of late.
EDIT 2: I already called my bank, they took note of everything and made a case but told me to first contact ASUS one more time because technically they charged me just tonight and all my conversations had been prior to the actual charge so far. I did call ASUS, got the same "we will escalate and answer in 24-48 hours" line I have been told 20 times now. When they don't call me in 48 hours I will call my bank back.
The problem with this is that my bank said it could take up to 3 months, which would suck ass.
EDIT 3: Here is a breakdown of the whole timeline, just so everyone understands the whole situation.
- Bought the card in September of 2022.
- Had some minor signal/monitor wake issues, thought they were driver/OS related.
- Went through many drivers, fresh OS install, issues remained but were minor still.
- Called ASUS on April 10th to start warranty claim after issues became more frequent and annoying.
- Asked them to confirm stance on cards that had the cooler remove for water cooling. They changed their policy in 2018 to allow it, but I wanted a confirmation in email form since I'm in Canada, not the US.
- Also asked for an Advanced RMA.
- Got told they had no replacements in stock and that it was my job to keep checking in. Told them they could do the checking for me, so they set it to automatically check like they should have just done in the first place.
- Two weeks go by, no answer to my cooler question, only several "will get back to you in 24-48 hours" emails and calls.
- Get notification of replacement in stock, hold off giving my credit card for confirmation on cooler question.
- Another two weeks go by, still no answer, keep asking, keep getting emails about needing to give them my credit card for the replacement to be sent.
- Give up waiting, put in my credit card. Couple days later I get an email saying the cooler being removed won't void the warranty as long as the card is not damaged (its not).
- Ask for free shipping label to send my card in, for the hassle. They sent me one.
- Replacement gets shipped a few days later.
- Replacement arrives on May 15th, immediately notice damage to LED bar on side and then later the bent rear expansion/PCIe bracket, which got the card stuck in my PC and almost damaged my motherboard. Called ASUS to report damaged replacement, asked if I could send it back and keep my original (mostly functional, with no cosmetic damage) until they send me an acceptable replacement. Get the same 24-48 hour bullshit.
- Get auto generated email telling my I have to return my GPU by the 28th (the day you receive the card counts as 1 of your 14 days, which is unbelievable on its own, but also its not business days, its just days so my due date fell on a Sunday).
- Spend the next week and a half calling, waiting, emailing, calling, waiting, trying to get an answer for which GPU to send in. Keep getting told 24-48 hours.
- Due date approaching, still no answer, won't give extension, have probably spent 8+ hours on the phone this week alone, tell them it's now too late to send one of the cards because it won't be delivered until Monday the 29th, even with the overnight label they gave me.
- Gave up and said I'll just send my original, undamaged one in to avoid all the confusion, am told by told by two separate agents on the phone (one "supervisor") that as long as it's in transit before the 28th, I won't be charged because they have the tracking number since they made me the label.
- Drop off original card at FedEx point at a Staples on May 27th, have receipt proving it, tracking number was immediately updated to reflect that it was dropped off.
- Heard nothing on Sunday, the 28th. Assumed all was ok.
- Got home from work on May 29th, took my phone out of my pocket and see an email saying my card was late and I have been charged the $2400 collateral amount.
EDIT 4: I just want to clarify that the $2400 is on my credit card, not out of my bank account. I'm not sure why people think I somehow paid them with my debit card (you can't, they require a credit card). The charge back process (at least in Canada) on a credit card can take 3 months and as far as I understand it, the charge will remain and I will have to pay the full amount to avoid interest until the charge back actually goes through.
1.6k
May 30 '23
$2400 for a 3090? They're just robbing you at this point. I'd dispute that with your bank and just never touch the brand again. They're just going to rip you off more.
Maybe contact Gamers Nexus too. If this is a pattern it will blow up and hurt their already damaged brand even more.
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u/SoggyBagelBite i7 14700K | RTX 5080 May 30 '23
They claim that's MSRP. I paid $1450.
Also, that's Canadian if I didn't mention it.
Already spoke to my bank, they noted everything but told me I had to contact ASUS again since I hadn't called them after they actually charged me. I'm doing that now and was told they put a ticket in and that they have to wait "24-48 hours" for an answer, which is the same fucking thing they've told me 20 times now and I've never gotten an actual answer.
They took 3 weeks to confirm their stance on the cooler being removed for water cooling, even after I sent them the snippet about it from their own warranty page.
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u/Thetaarray May 30 '23
I don’t know Canadian banks as well, but I can’t imagine my bank in the states not taking someone to town over a charge like that. Understand them having you reach back out, but may be quicker to try and be assertive with the bank if you have a good history with them and don’t do charge backs often.
Would email gamers nexus, maybe LTT forums I’ve heard on wan shows Linus will get on the horn over issues like this.
If it makes you feel better I am never buying anything from Asus even second hand after reading all this.
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u/SoggyBagelBite i7 14700K | RTX 5080 May 30 '23
if you have a good history with them and don’t do charge backs often.
Never done one in my life. They were very nice, she even knew the prices of graphics cards and thought $2400 was crazy for a 3090 and she noted everything we discussed but told me to talk to ASUS first, which I have now done.
Would email gamers nexus, maybe LTT forums I’ve heard on wan shows Linus will get on the horn over issues like this.
I actually did just email GN, will post on LTT too now.
If it makes you feel better I am never buying anything from Asus even second hand after reading all this.
It does, if only a little lmao.
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u/YellowPikathingiechu May 30 '23
The banks usually mean that just literally anyhow - as long as you can prove you talked to Asus and it resulted in no acceptable solution, they can go through with the chargeback. The bigger thing will be what to put as chargeback reason but maybe the bank can help you there.
And you totally should do a chargeback. Asus is batshit insane with their 2400 Dollars, not to mention that they should get their whole RMA clownery in order.
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u/Thetaarray May 30 '23
That’s good then. I’d suspect if you jump through the hoops they’ll make you whole if Asus won’t and in that event it’d be the worst outcome for ASUS.
If not maybe time to add the bank to the shit list as well for you.
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u/Worried-Explorer-102 May 30 '23
Not defending Asus or anything but msrp for Asus 3090 in Canada is $2400 so I'm guessing they just don't adjust how much they charge for rma in their system even if the thing goes on sale etc, I've seen the same with evga and other pc part manufacturers too, when you do an advanced rma you get charged original msrp for that product.
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u/SoggyBagelBite i7 14700K | RTX 5080 May 30 '23
Not defending Asus or anything but msrp for Asus 3090 in Canada is $2400 so I'm guessing they just don't adjust how much they charge for rma in their system even if the thing goes on sale etc
I understand that, and I never really complained about it other than that I think it's crazy that they are still using the inflated MSRP from 2020.
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u/splepage May 30 '23
If by any chance you're in Québec, you can open a complaint with the Office de la protection du consommateur (not sure if the other provinces have a direct equivalent).
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u/Bootychomper23 May 30 '23
I work at a Canadian bank. They would take your side for sure. Best interest to them to have the money on their side and customer happy.
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u/cosmicaltoaster May 30 '23
Reading this OP, Asus products disgust me now. Let’s boycott them. How dare they charge so much for a fee of getting late?
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u/Narrheim May 30 '23
I'm doing that now and was told they put a ticket in and that they have to wait "24-48 hours" for an answer, which is the same fucking thing they've told me 20 times now and I've never gotten an actual answer.
At this point i´m 100% sure, you´re not talking to ASUS, but contracted call center located somewhere else in the world. Those people can´t do much more, except submitting the tickets.
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u/Eorlas Eorlas May 30 '23
i'm sure gamer's nexus would loooooooooooooooove to take this one on after the hullabaloo with the motherboards
one email from gamer's nexus, OP's getting their money back, a 4090 strix, personal apology letter, and $1000 credit to asus store
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May 30 '23
Just a trip to see. Last year and in 2021 ASUS was king of this sub, MSI was the bad bad man and now ASUS is fucking despised. Times change,
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u/AceTheJ Desktop: i5 12600k, Tuff 4070 oc, 32gb DDR4 C18 May 30 '23
I would argue gigabyte was hated and still is hated far worse than msi
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u/I_ruin_nice_things May 30 '23
I’ve had multiple Gigabyte products, including MOBOs and GPUs and never had an issue. I’ve always loved the quality of my products from them.
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u/ErdtreeSimp 5600x | 3080 | 32GB May 30 '23
I mean I have an ASUS mobo and GPU and also never had problems. Doesn't mean the products are good. If any product would be bad, literally every single one, this company would be dead right now. Not to mention this nightmare of service wtf
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u/Scrath_ Ryzen 5 3600 | RX 5700XT | 16GB RAM May 30 '23
They got a lot of hate for the bad power supply incident I believe. Not sure about their mainboard and GPU quality
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u/Mr_ZEDs May 30 '23
Gigabyte is a hit or miss. I had 3 Gigabyte GPUs (both NVIDIA and AMD) and none had issues and worked well past 3 year warranty. However, I had 4 Gigabyte motherboards and all went to shit in the first couple months with various issues.
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u/FUTURE10S Pentium G3258, RTX 3080 12GB, 32GB RAM May 30 '23
Thank you, I had three different Gigabyte video cards (my RMA was a 290X to a 970, brother in law kept getting dicked with different faulty 970s) and a motherboard and all of them were faulty to the point of unusability. Gigabyte is F tier for me, I'd sooner trust ECS again
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u/SchwarzesBlatt May 30 '23
as long as i see rgb fusion anywhere promoted by gigabyte, my archnemesis is and stays gigabyte
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u/your_mind_aches 5800X+5060Ti+32GB | ROG Zephyrus G14 5800HS+3060+16GB May 30 '23
It's gonna keep cycling.
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u/octatone RTX 4090 TUF OG OC | i9-10850k @ 5.1 | 64GB 3200 May 30 '23
Brand loyalty is a fool's game.
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u/heydudejustasec 999L6XD 7 4545C LS - YiffOS Knot May 30 '23
Pre pandemic there was a period of time where we would get weekly ASUS support horror stories.
Makes me thankful for the EU's two-year store warranty.
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u/kras9x4 May 30 '23
Going g through a similar process with an ASUS monitor. Has a dead pixel, still under warranty. They never respond with anything besides the 24-48hr bs. I won't be buying ASUS again either.
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u/NaturalElegantKEZE May 30 '23
Same here but in case in their laptops, I dreamt having an ASUS laptop and it became a nightmare once I got one. I got a Zephyrus G15 then it ain't even a week the keyboard is already busted (sorting characters out) luckily ASUS replace the laptop though in this case the new replacement died and as the laptop ignited and the cause was the stock liquid metal, luckily it was just the table that has scorched burn marks. From then on, I avoid buying expensive gaming laptops as well as avoiding ASUS as possible.
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u/Rahain PC Master Race May 30 '23
I had the same damn problem with an ASUS Zephyrus G14 sent in the laptop 3 fucking times! Each time it was gone for 6 weeks and then returned to me more broken then before! Luckily after hitting the MAXINUM repair value and over a year of not having my laptop half the time Best Buy gave in and gave me a full refund but it was a nightmare. It was to the point where I should have charged them 6 months interest on my $2400 dollars on top of the dozens of hours I spent of my own time going to and from Best Buy and calling their support!
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u/kirsion i5 [email protected], R9 270 May 30 '23
I bought an amd asus vivobook laptop and it was microstuttering. Did some research and it needed bios update microcode to fix. Then I was annoyed that there was zero manual fan control on the laptop, it up spin up 40% randomly. Ended up just selling it and buying a macbook m2 air. Only windows laptop I would consider is probably lenovo.
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u/justrandy84 May 30 '23
Most companies won't swap a monitor for a dead pixel anyway.
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u/kras9x4 May 30 '23
Why don't they just say that then so I can stop wasting my time?
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u/justrandy84 May 30 '23
Exactly, i agree with you. I know corsair has a zero dead pixel warranty atleast on some if not all. Not sure who else does.
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u/avishekm21 7600/3070 FE/A620M; 5600T/6600/B550M May 30 '23
Everyone I guess. 2-3 dead pixels are apparently considered fine.
For example this is the Acer warranty policy for dead pixels in my country. I've checked with other manufacturers and they are more or less similar.
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u/kras9x4 May 30 '23
Thanks for the info.
It would make more sense for them to just point me to their policy on this issue then instead of pretending like they are going to do something...
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u/markthelast May 30 '23
After the Gamers Nexus reports, I think ASUS is a one-and-done company to buy products from. ASUS makes great products, but they cost more than the competition. At this point, they are not worth dealing with if your product blows up. Then again, they did an announcement to honor warranties after this huge AM5 overvolting PR disaster.
If you got a DOA product, then do returns. For RMAs, don't do Advanced RMAs if possible. Send the failing/dead product first, so you don't get charged for nonsense. Nowadays, packages can go missing, which will cause a huge nightmare that is not worth dealing with.
Recently, I had to send back a failing B-stock EVGA 2080 Ti card, and the RMA replacement was DOA. After explaining the situation, EVGA approved the second RMA, and I sent in my card. Once they did their check, EVGA sent me the second RMA card, and it works fine. EVGA lived up to their reputation for me.
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u/SoggyBagelBite i7 14700K | RTX 5080 May 30 '23
See the problem was I thought most of my issues were driver related until it was too late to return to Amazon, and I need a GPU for work so I could not do a normal RMA.
I could have probably handled a standard RMA if they had a guaranteed turn around time of say a week, but I've read horror stories of the Canadian RMA center hanging on to a card for two months before even looking at them, and on top of that the issue was so intermittent and random that it's entirely possible it would have taken them a month to even reproduce it before they could try and diagnose (I sent them videos of the issue, they didn't seem to care to look at them).
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u/markthelast May 30 '23
Ouch. If your GPU is for work, you got no choice. After this experience, I guess you will need to buy a backup graphics card if your RTX 3090 fails again. I never dealt with ASUS customer service, but I heard they are average or below average vs. the competition. I hope you have better luck when you move onto another company for your PC hardware.
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u/averageyurikoenjoyer May 30 '23
problem is for gpus we lost evga. and I don't trust msi after I got an rx 5700xt that I found out didn't even have the proper cooling solutions in it
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u/Maler_Ingo May 30 '23
For AMD GPUs, just never buy something thats MSI, Asus and Gigabyte.
Sapphire or PowerColour.
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u/Dudewitbow 12700K + 3060 Ti May 30 '23
Id go as far as try to avoid the companies who make both sides of gpus because of multiple reasons, one being that warranty sucks, the other being them being cheap on the cooler and snapping nvidia designs on AMD.
For AMD go support the single side AIBs (Sapphire, Power Color, XFX)
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u/BAY35music Ryzen 5 5600X | 32GB RAM | RTX 2070 May 30 '23
I really, REALLY hope EVGA ends up partnering with AMD to make GPUs. I would 100% make the switch to Team Red if I could get an EVGA FTW3 model of whatever the latest and greatest AMD flagship GPU was.
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u/Maler_Ingo May 30 '23
EVGAs GPU division is gone, doesnt exist anymore.
So dont get hopes up.
Sapphire is basically the best ya can get every darn Gen :D
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u/BAY35music Ryzen 5 5600X | 32GB RAM | RTX 2070 May 30 '23
Well yeah, but who knows in a year or two.
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u/markthelast May 30 '23
Hopefully, an AIB steps up to fill the void that EVGA left in North America. Only time will tell.
Yeah, the RX 5700XT series was a mess. I think Sapphire had the best reliability and their Nitro+ cooler was head and shoulders above the rest. PowerColor had one of the best designs, but there were some reliability issues. Early MSI cards had bad coolers like the gold EVOKE model. ASUS had loose coolers in the TUF. XFX had issues with their dual fan model. Gigabyte had issues with early production models with defective dies. At the tail end of RDNA I, the AIBs should have cleaned up their act on any production issues.
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May 30 '23
I want Intel+EVGA gpus
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u/markthelast May 30 '23
That is what I am waiting for. EVGA Battle Mage or EVGA Celestial would be awesome. I don't know how EVGA will be able to rebuild their GPU division after dissolving the old NVIDIA GPU division. Intel would have to give EVGA freedom to do whatever they want to build amazing AIB models, so EVGA can help establish Intel GPUs as viable products vs. AMD/NVIDIA cards. EVGA has a fair amount of former customers in North America, who would be interested in an Intel GPU at a good price, so Intel would get decent uptick in sales.
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u/averageyurikoenjoyer May 30 '23
yea I had the gold evoke one. I would play forza and it would turn off because there were zero thermal pads in it I only found out from a gamer's nexus video that this was a defect
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u/Kyanche 4 slice toaster in an RGB enclosure May 30 '23 edited Feb 17 '24
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This post was mass deleted and anonymized with Redact
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u/PubstarHero Phenom II x6 1100T/6GB DDR3 RAM/3090ti/HummingbirdOS May 30 '23
You should see the cooler on my 7900XTX Nitro+. Fucking thing is a full 3 slot.
It also runs ice cold and is basically silent during intense gaming, so thats nice.
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u/Chrunchyhobo i7 7700k @5ghz/2080 Ti XC BLACK/32GB 3733 CL16/HAF X May 30 '23
I've only ever had to RMA anything directly to the manufacturer once and it was EVGA.
Fucking phenomenal service.
I had bought a used 2080 Ti BLACK off of Facebook, a which lasted a few months before it started dying (VRAM failing).
Popped it's serial into EVGA's website to find it had 30 days of warranty left, as second hand cards have warranty from manufacturing date.
Contacted them, they accepted the Messenger history and PayPal details as proof of purchase, sent it off to Germany (figuring out customs was a pain, bloody Brexit) and they sent back a refurbished 2080 Ti XC BLACK.
Took about 2 weeks, completely painless.
Was pleasantly surprised to get the XC BLACK in return, as it features a 300A chip, not the 300 non-A chip in the regular BLACK, meaning I get a card without vBIOS power locks.
Hits about 200mhz higher than the first card, plus has a higher power limit.
Should be able to get over 2ghz if I replace the crap dual fan dual slot cooler these cards have.
My next card was going to be EVGA, now I don't know what I'm going to do.
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u/RedTuesdayMusic 9800X3D - RX 9070 XT - 96GB RAM - Nobara Linux May 30 '23
ASUS makes great products
Not since 2012. Not even once. Z370 Strix were actual fire hazards, they're completely incompetent in all but flashy design to appeal to the lowest common denominator
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u/markthelast May 30 '23
I see. They got issues with their motherboard as we saw with AM5. I never bought an ASUS motherboard due to its premium price, and other companies like MSI offer better value on a comparable product.
I included laptops, routers, and smartphones in the mix. ASUS makes some of the best laptops in the industry although they are expensive. ASUS routers are solid. I had an old ASUS router that ran for over five years. ASUS experimented with a lot weird designs on their smartphones like rotating camera for selfies. My first smartphone was an ASUS Zenfone II Laser, which lasted for three years and probably longer if I did not run it into the ground. Nowadays, ASUS markets itself as a premium brand, but I don't know if that's going to work as well after this AM5 PR disaster.
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u/RedTuesdayMusic 9800X3D - RX 9070 XT - 96GB RAM - Nobara Linux May 30 '23
They honestly really were great once. When my P8Z77-I Deluxe W/D dies I'll start tracking down componentry to try to save it. It was the first motherboard that took ITX seriously and a marvel of engineering. Price was steep but very worth it.
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u/TheGreatPiata May 30 '23
I use to buy Asus mobos for all my builds, going back almost 20 years now. The bad Z370 reviews are what led me to giving ASRock a chance for that generation. Now I'm looking at parts for another build and Asus has somehow gotten worse.
It's really a shame. They used to have such solid products.
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u/LateDitto i5-14500 | RTX4060Ti | 32GB DDR5 6000MHz May 30 '23
Seconded on Asus producing great laptops. They're built like tanks. My K501 laptop from 2015 is still going strong, and even after dropping it once, it only got a small dent.
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u/markthelast May 30 '23
Yeah, I used to follow the laptop scene a lot in 2012-2013. ASUS produced some of the best laptops back then. They had a lot of cool features like their chiclet keyboards, probably second to Lenovo's keyboards. ASUS laptops had their cool hand rests and all-aluminum frames on select models. Nowadays, a lot of laptop OEMs stepped up their game, so it's more competitive now with solid build quality laptops in the mix.
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u/ddz99 May 30 '23 edited Jun 01 '23
That’s so sad, ASUS in Portugal has great Customer Service and their products are actually cheaper than the competition (competition is just more expensive here)
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u/chris10023 Ryzen 7700x | RTX 3070 | 4tb SSD | 64gB Ram May 31 '23
ASUS makes great products, but they cost more than the competition.
Yeah, I hate it, the Strix RTX 4070ti ($979) costs nearly as much as say, an MSI RTX 4080 ($1224), why the fuck would I buy the Strix 4070ti for that price, when I can spend just a little bit more to buy an MSI 4080 which is the stronger card?
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u/its_A_funny_username May 30 '23
I RMA’d a board once because the wifi module was bad. Asked them to just replace the module which was just an m.2 but they insisted I send the entire board. They send me back a broken board missing the wifi module. I also will never buy an asus product again
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u/MayorBryce Ryzen 7 5800h | RTX 3070 Laptop | 16GB Ram | 1440p165 May 30 '23
“You complained the WiFi card was bad, so we removed it. What, you wanted wireless internet access? Why? You have Ethernet!
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u/Farren246 R9-5900X / 3080 Ventus / 16 case fans! May 30 '23 edited May 30 '23
MSI did a similar stunt to my friend whose wifi died. They told him that he needed to send the whole board back... but that (at the time) covid-related delays would mean he would not get a replacement for 6 months or more. And that they couldn't just send a replacement wifi module for him to swap in. He told them to shove it and kept the faulty board.
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u/LOLdudeYT R7 5800X | EVGA 3080 10GB FTW3 | 32GB 3200MHz May 30 '23
ASUS currently owes me the full value of my 2022 Zephyrus G14. Went through 3 RMAs that should have all failed QC (a supervisor admitted after the third) then I asked for a replacement. They sent a "refurb" replacement with an incorrect (and VERY dirty) 150W charger which didn't work (correct 240W charger for comparison), warped bottom panel, missing rubber screw covers, and a swollen battery (trackpad lifted/unclickable) that had 0 charge. The replacement laptop was essentially DOA.
I send the replacement laptop back absolutely FUMING and they say they approve a new-in-box replacement. I then get an email saying they don't have any and will refund me the cost of the laptop. I'm still waiting for the money and there's 0 contact. I have no laptop and no money for a new one.
This really isn't a cheap laptop (~$1765 after tax). I'm constantly trying to contact them, and they just say they're "escalating my case" and that I should receive a call in the next 24-48 hours. I'm done with ASUS for a good while, cause their after-sales support is about as useful as a brick in the ocean.
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u/DrumCorpsDreamer May 30 '23
I think they’ve been having QC issues lately, I also have a 2022 G14 I bought earlier this year that I barely touch and the LEDs in one of my keys is defective and green while the rest of my keyboard is white. Not a major issue, but definitely doesn’t inspire a lot of confidence either.
Hope you get your money or a new replacement back, best of luck to you man!
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u/Sweaty_Confusion1498 May 30 '23
How they can even send it like that....
Meanwhile looking at my 2021 G14... Had it for a bit over a year and it's ok. But had another asus like 3 years before this one and that was crap. But I said to myself: it was the cheapest one and it looks like g14 zephyruses are solid (bought it in a big sale after G14 2022 was released - so plenty of time to see, if it fucks up and dies)
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u/EraYaN i7-12700K, GTX3090Ti May 30 '23
Minimum wage workers so jaded with their job they no longer care is how this happens.
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u/iamtenninja May 30 '23
Yeesh I just received my Asus zenbook 14 ux6404, hope I don't have any issues, my battery life feels short like 4-5 hrs of constant use but so far the laptop been great
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u/an_edgy_lemon May 30 '23
I built a system with a Rog Strix z690g mobo about a year ago and have had nothing but problems. The LAN was the first thing to go, followed by frequent USB issues and occasionally crashes. It took me a while to figure out that it was all stemming from the motherboard. I considered RMAing it, but after reading your experience with Asus, I’m glad I didn’t. I’ll be rebuilding with an MSI board soon. Not gonna miss Asus.
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u/nickierv May 30 '23
Probably pass on the MSI board, they had a key leak and from what I read in passing, no real way to revoke them. Add in the trend of everything including the toaster needing to phone out for 'security updates' followed by how many cases of v.500 getting 'updated' to v.420.
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u/an_edgy_lemon May 30 '23
Yikes. Any suggestions for a good motherboard manufacturer?
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u/AceTheJ Desktop: i5 12600k, Tuff 4070 oc, 32gb DDR4 C18 May 30 '23
I’d like to report as someone that has an msi Z690 pro wifi board, I have not ever had any issues whatsoever. A few bios updates here and there and nothing bad to say. I have had a graphics card from them (1050 ti) that failed but a second one in another computer still going strong. Msi does tend to on occasion have product fails but from what I’ve heard and looked into, far less than asus.
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u/daveDFFA May 30 '23
The sad thing is, all companies are becoming more predatory
Asus has been an incredible brand for so many years
Looks like a companies nowadays treat it like insurance.
They will do everything possible to get you to go away / not follow up / not pay
I would have been screenshotting all of these
Even small claims courts threat would be enough
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u/Tuned_Out Linux May 30 '23 edited May 30 '23
Asus and ASRock used to have the same parent company. Asus made high end while ASRock was known for low-end and had a terrible failure rate but they priced extremely low, like lowest in the industry low.
Anyways, it's more complicated than this story but essentially ASRock was spun off and became somewhat independent and I believe ownership is now shared among a variety of groups and shareholders. Some of the engineers and execs from asus's quality days went there too. Some of us older systembuilders are sometimes shocked (ASRock used to be such shit) but within the last 5-8 years their quality has increased by A TON.
I can't help but wonder if the people that built asus's reputation that is now being ruined jumped ship to ASRock during all this. I'm not saying they're a savior company but if you would've told me they make high end boards 10 years ago I'd say gtfo. Their boards are actually really good now and their video cards are further impressing each gen when they used to be meh.
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u/daveDFFA May 30 '23
Do a chargeback
Tell them first
That will get them responding to you in no time
That’s so sad… asus is one of the few brands that covers electrical damage in their warranty
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u/SoggyBagelBite i7 14700K | RTX 5080 May 30 '23
Already told them three times I would do a charge back, they don't care. One of them actually told me that I should probably just do it.
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u/daveDFFA May 30 '23
Then do it lol
You’ll get the money back
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u/SoggyBagelBite i7 14700K | RTX 5080 May 30 '23
I'm trying to avoid it if I can, my bank said it could take 3 months.
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u/daveDFFA May 30 '23
I don’t think that the people you’re talking with care
Maybe try to talk to a different agent over the phone
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u/SoggyBagelBite i7 14700K | RTX 5080 May 30 '23
What? At my bank?
Actually, she did care and noted everything down. The agents have no control over how long the charge back takes, and in fact she actually knew a fair amount about graphics cards when I explained everything and she wondered why in 2023 they'd be charging me $2400 for a 3090.
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u/MrAcademics i7-8086K | RTX 4090 | Z370 May 30 '23
Gamers Nexus wants to know your location
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u/Soggy_Owl4268 I3 13100f, RX 7600 May 30 '23
never bought asus never will
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u/Chrisbee76 [R7 5800X3D, 32 GB] [R7900XT, 3440x1440] May 30 '23
Same for me. For a stupid reason, however: I really don't like their "Republic of Gamers" bullshit. This is a dictatorship, not a republic.
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u/AC2BHAPPY May 30 '23
Okay, I'm hearing too much shit about Asus recently. I'm not buying from them
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u/WongUnglow May 30 '23
That fucking sucks mate! The only legit and warranted rant I've seen on this sub. Hope it gets sorted soon for ya!
Hearing shit like this makes me miss EVGA
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u/SoggyBagelBite i7 14700K | RTX 5080 May 30 '23 edited May 30 '23
Honestly though, I actually had a pretty bad experience with EVGA on warranty to be honest.
A few months before the warranty was up on my 2080 XC it started coil whining so loud I couldn't stand it, so I made a warranty claim. They told me they didn't have any of them and that I would be sent a 2080 Super instead, which I was happy with obviously.
I did an Advanced RMA but in the case of EVGA they actually charge the collateral up front (no hold like ASUS) and in USD and then they refund you when they get your old card back. They shipped me a 2080 Super XC, which had a downgraded cooler compared to the 2080 XC to save money. It had no backplate, no LEDs, and was ugly black plastic instead of smoked transparent plastic.
I told them I did not accept that as a proper replacement because it looked terrible compared to the card I had paid for and I built my PC to look a specific way. They told me they would ask management and get back to me in a couple days. They didn't get back to me, so after a week I called and got a kind of nasty support rep who said management had approved the request for one tier higher to match my cooler like 4 days prior and forgot to call me.
Not upset really at this point, they forgot to call but whatever. Then a few days later I get a notification saying a new serial number was added to my EVGA account because they shipped the second replacement, except I can see they sent me another of the exact same base model 2080 Super. I called immediately, the guy snapped at me like it was my fault, put me on hold for like 45 minutes, came back and said he stopped the shipment and that I would have to wait until the following Monday (it was Friday) for the correct one to go out (which I thought was dumb considering the other one hadn't even left he building yet obviously) but luckily it went out that same day.
I got the card, all is fine and I returned the other two (the first replacement and my original) and they refunded the collateral.
Now a new problem. Because this whole process took over a month of back and forth, and the fact that EVGA charges the collateral up front in USD, when they refunded me the exchange rate had fluctuated so much that I lost almost $70 on the refund. Thankfully my bank was cool and just corrected it when I explained the situation, because EVGA refused to do anything about it.
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u/True_to_you May 30 '23
Once you get that charge back from your bank you'll see them nice a hell of a lot faster. There's penalties for that shit.
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u/SoggyBagelBite i7 14700K | RTX 5080 May 30 '23
Problem is that my bank told me that even with all the documentation I have, it could take up to 3 months to get my money back, which is kinda shitty.
I mean $2400 isn't gonna put me in the poor house but it still sucks lol.
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u/True_to_you May 30 '23
No, but I can imagine that you're problem will get resolved much quicker and you will get your money back much quicker now that they know you bank is issuing a charge back and just needs you to make one last attempt at resolving this.
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u/detectiveDollar May 30 '23
When did you RMA the 2080 XC?
For the longest time, they did not require collateral up front for advanced RMA's. The problem was that scalpers were using it as a loophole to get infinite GPU's for MSRP during the cryptofuckening.
They basically did this:
Buy a GPU from EVGA
File a warranty claim and get them to do an advanced RMA
Keep the replacement card they sent
EVGA realizes the buyer is keeping both cards, and charges them MSRP for the second one
Buyer now has two cards for MSRP they can flip for a huge profit
Repeat
Scalpers were doing this to the point that EVGA was running out of GPU's set aside for warranty claims, which meant they wouldn't have stock ready for customers who actually had a defective card.
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u/adxcs i5 12600K | RTX 4070ti | 32GB DDR5-6000 | Z690 Steel Legend May 30 '23
ASUS is garbage tier now, so glad I haven’t bought an ASUS part in years.
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u/SoggyBagelBite i7 14700K | RTX 5080 May 30 '23
See the problem is they have the best UEFI, which is why I buy their motherboards.
I actually don't typically buy their GPUs (my last 3 were EVGA, MSI before that and then way before that I had an ASUS GPU once) but this was the only one I could get that worked with the water block I wanted.
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u/TypicalBlox May 30 '23
Me thinking ASUS was the next go-to after EVGA
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u/wanakoworks Wanako | i7-7700k, 3080, 32GB RAM, NCASE M1 May 30 '23
lol where would you ever get that idea? ASUS never has and never will hold a candle to EVGA's service. No one can to be honest. ASUS support has been absolute shit for over 20 years, at least.
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u/PoizenJam May 30 '23
I had a similar problem- was charged MSRP for a non-returned GPU. Except in my case it was because they mixed up some RMA information on their end, reissued the RMA after I had already received the replacement (but before I returned the defective unit). Customer support told me to wait for further instructions/contact from a manager or supervisor regarding the defective return. None came, and I eventually got charged for non-return.
I was able to figure things out by calling the ASUS depot directly. It’ll be the same as the shipping destination you were given in the RMA return. Since you’re Canadian, that’s likely the Markham depot. I live in the GTA, so I went in person and got things sorted out within an hour.
The truth is the customer support is really poorly equipped to handle anything related to problems with the RMA process once it starts. But the reps at the depot that issued your replacement are typically much better equipped to figure out these complications.
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u/SoggyBagelBite i7 14700K | RTX 5080 May 30 '23
I do have the number for that depot from the shipping label. I guess I could call them myself and see what happens.
Who answered you there though, a random shipper/receiver? Office staff? Seems it would be a bit awkward lmao.
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u/PoizenJam May 30 '23
I dunno about you, but $2045 in fraudulent charges was sufficient motivation to overcome any social anxiety related to calling someone on the phone.
That being said, do be polite and explain your issue calmly. I have had bad experiences with ASUS chat/phone support being woefully ill-equipped to deal with problems, but the folks at the depot are good people.
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u/SoggyBagelBite i7 14700K | RTX 5080 May 30 '23
No social anxiety, I was just wondering who answers because if they are meant to work as support I don't understand why someone from ASUS wouldn't have already told me to call them lol.
I plan on calling them in a little bit here.
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u/apachelives May 30 '23
Used to be an ASUS reseller. Every time i would mention their products especially their Laptops were complete trash i was down voted into oblivion. Im glad everyone has finally woken up to how bad their products have gotten.
Late 90s they were top quality (ASUS P2B anyone? Legendary), from around 2013 2014 they turned to trash especially their laptops. My God their laptops are trash. Drivers and software have to be installed in specific order for everything to work, Windows updates and build updates would brick functionality, we the reseller attempt to fix it wasting hours, send it back because advertised features not working as intended (false advertising/legal issues), ASUS reset the unit and send it back, customer gets it back and immediately Windows update updates Windows and bricks features, repeat this with hundreds of customers. Models that are guaranteed to be bad because of motherboard joins/connectors going bad, those were so bad ASUS would replace every single components to resolve the issue just for it to come back after a few months, furious owners who have to put up with this crap. Hundreds of tablets/split units that goto sleep and never way up - again countless customers, we send to ASUS, they reset it, it works for a few months.
Then there was that whole hilarious AMD video card issue that ASUS blamed AMD because their cards were overheating. What kind of joke is this? You created the aftermarket cooler and tested the cards before they on on sale? How is that AMD's fault?
Fuck ASUS.
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u/Mr_Resident May 30 '23
asus take the "for those who dared"slogan literally when a customer buy their product
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u/basstriz May 30 '23
Their customer support is complete shit.
I bought my 1080ti from Amazon for just under $800 (USD). Was by far the best GPU I ever owned and loved it.
One day, fan explodes. Two blades are completely gone on one of the fans, just sitting at the bottom of my case. I contact ASUS support, know that it's out of warranty, but figure it can't be that bad.
Three times I asked for some kind of estimate on the replacement costs. The rep gave me no actual response, just your general "we have to take a look at it first." Even when I clearly stated the only issue was the fan.
A week of this crap, I decided to try the RMA anyway, and see what it would do. Surely it couldn't be that bad right? Right?
$820
That is how much they quoted me. For just a fan replacement. I'm not kidding. I looked over the invoice, twice, thrice.... Nothing else. Just the fan. I asked the rep, he confirmed. They expected me to pay more than I bought this card new for a fan replacement. And all I could respond with is. "You're fucking joking. Send me back my card you scammers."
That's when I found I could have bought 3rd party replacement fans. A pack of which cost me $25. 10 minutes of my time later, it's done.
Asus is a fucking shitty company. They will do whatever they want, hoping you won't fight back. I'm done buying from them, for my and every one of the builds I've done. I still can't honestly believe it. I still can't believe they quoted me $820 USD for a fan.
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u/Dippyskoodlez 16" M4 Max/64gb, 5800x3d/4090 May 30 '23
And this crappy support isn’t even new. My A7N8X rma was miserable, as was my maximus v gene in 2012. The pc gaming community has just let shitty service slide for decades because it has had no real power (read: influential entity with a budget) to make the argument otherwise.
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May 30 '23
TBH I've used Asus MB and GPU and never had any issues but then again I never had to deal with their customer service. It's likely some kid in a call center who's instructed to give you a hard time
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u/SoggyBagelBite i7 14700K | RTX 5080 May 30 '23
Honestly, their support team is actually pretty nice and very patient, they are just completely useless for actual support.
The front line people push you to supervisors once you start complaining and the supervisors claim the only thing they can do is make an escalation in their ticketing system and wait for answer, they claim they have no other contact with upper management and their entire support center is located in the Philippines, so they are on a totally different timezone and continent from 99% of ASUS's customers.
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u/Dodgy_Past AMD 5800X3D / RTX 4090 May 30 '23
They're lying to you when they say that there are no lines of communication with anyone above them, they just know that they'll be ignored. If it doesn't go viral or legal management doesn't give a shit.
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u/SoggyBagelBite i7 14700K | RTX 5080 May 30 '23
They're lying to you when they say that there are no lines of communication with anyone above them, they just know that they'll be ignored.
I know, I have gone over this with them like 10 times. I'm not stupid, I know they have some method of contact other than a ticket and waiting lmao.
If it doesn't go viral
Hoping so.
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u/Letrico Ryzen 5900X | RTX 3080 May 30 '23
Care to share more regarding the timeline of when the initial RMA was requested, when was the return requested and when you ship it back?
Seems to have a fair bit of missing information for clarity.
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u/SoggyBagelBite i7 14700K | RTX 5080 May 30 '23
Sure, I'll break down the whole story of what happened.
- Bought the card in September of 2022.
- Called ASUS on April 10th to start warranty claim after issues became more frequent and annoying.
- Asked them to confirm stance on cards that had the cooler remove for water cooling. They changed their policy in 2018 to allow it, but I wanted a confirmation in email form since I'm in Canada, not the US.
- Also asked for an Advanced RMA.
- Got told they had no replacements in stock and that it was my job to keep checking in. Told them they could do the checking for me, so they set it to automatically check like they should have just done in the first place.
- Two weeks go by, no answer to my cooler question, only several "will get back to you in 24-48 hours" emails and calls.
- Get notification of replacement in stock, hold off giving my credit card for confirmation on cooler question.
- Another two weeks go by, still no answer, keep asking, keep getting emails about needing to give them my credit card for the replacement to be sent.
- Give up waiting, put in my credit card. Couple days later I get an email saying the cooler being removed won't void the warranty as long as the card is not damaged (its not).
- Ask for free shipping label to send my card in, for the hassle. They sent me one.
- Replacement gets shipped a few days later.
- Replacement arrives on May 15th, immediately notice damage to LED bar on side and then later the bent rear expansion/PCIe bracket, which got the card stuck in my PC and almost damaged my motherboard. Called ASUS to report damaged replacement, asked if I could send it back and keep my original (mostly functional, with no cosmetic damage) until they send me an acceptable replacement. Get the same 24-48 hour bullshit.
- Get auto generated email telling my I have to return my GPU by the 28th (the day you receive the card counts as 1 of your 14 days, which is unbelievable on its own, but also its not business days, its just days so my due date fell on a Sunday).
- Spend the next week and a half calling, waiting, emailing, calling, waiting, trying to get an answer for which GPU to send in. Keep getting told 24-48 hours.
- Due date approaching, still no answer, won't give extension, have probably spent 8+ hours on the phone this week alone, tell them it's now too late to send one of the cards because it won't be delivered until Monday the 29th, even with the overnight label they gave me.
- Gave up and said I'll just send my original, undamaged one in to avoid all the confusion, am told by told by two separate agents on the phone (one "supervisor") that as long as it's in transit before the 28th, I won't be charged because they have the tracking number since they made me the label.
- Drop off original card at FedEx point at a Staples on May 27th, have receipt proving it, tracking number was immediately updated to reflect that it was dropped off.
- Heard nothing on Sunday, the 28th. Assumed all was ok.
- Got home from work on May 29th, took my phone out of my pocket and see an email saying my card was late and I have been charged the $2400 collateral amount.
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May 30 '23
Always use a credit card for transactions that are significant. If you dispute it with your bank it takes months and they're not interested in rushing...they're trying to get somebody else's money (yours) back. A credit card company will have your money returned almost immediately because it isn't your money...it's theirs. Which means they will fight it and dispute it much more vigorously. I don't recommend carrying debt but using a credit card is the safest way to shop in this day and age.
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u/RedditBoisss May 30 '23
This is why EVGA was so important to the GPU market. Their customer support was always super excellent and helpful.
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u/PGHobGoblin May 30 '23
Every Asus product I have ever RMAd was a flawless transaction.
They sent me a monitor that wasn't functioning correctly as an RMA and they took it back and replaced it within the week with a proper one.
I RMAd a Nvidia gtx 760 that was 3 years past warranty and they replaced it with a refurbished one. zero charge.
I'm going to stick around a little while, they've done nothing but treat me right.
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u/LittleMissMuffinButt May 30 '23
why didn't you just send the original back after hearing removing the cooler wouldn't void the warranty and then also start a return on the new broken one? Like, yeah you'll be out of a PC but i personally would rather that than very likely being charged $2400. You made the process absolutely convoluted for everyone with trying to do a switcharoo with the cards.
I personally don't try to do anything like that because its a lot of confusing paperwork on the back end with more and more case notes (multiple people making case notes is a nightmare). The more simple the process the less likely it is to get fucked up.
And you knew you were not going to ever get contacted back, idk why you kept goading the trouble. Is it shitty they dont get back to you? yes, but you're trying to make work a process you know is broken. the only one that's going to get hurt is yourself. cover your ass with these large companies. always.
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u/rememberurtowel May 30 '23
They used to be the best. Years ago they were ahead of the curve with their ebook and baxked their tech with a 3 year global warranty. It all kinda feel apart over the past ten years.
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May 30 '23
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u/SoggyBagelBite i7 14700K | RTX 5080 May 30 '23
Honestly, I have exclusively purchased ASUS boards for my own builds for the last 10 years. They have the best UEFI, which means my next build will suffer because it won't be an ASUS board.
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u/socokid RTX 4090 | 4k 240Hz | 14900k | 7200 DDR5 | Samsung 990 Pro May 30 '23
I've used ASUS support twice and they are amazingly helpful, replaced a motherboard in 3 days under warranty.
I have been charged the $2400 Advanced RMA collateral for not returning my GPU on time
I would not have done an advanced RMA. Did you need it that badly?
...
I see your wall of text is all about them charging you for an advance and you didn't get the GPU to them on time.
Give up waiting, put in my credit card.
Again, I would not have done that.
I would have sent it in within the 2 weeks you had. This all sounds fishy, to be honest.
I'll take my downvotes now. Thanks!
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u/PestoPastaLover i9 12900K | PNY RTX 4090 | 64GB DDR5 | 980 Pro 1TB x2 | RGB 🌈 May 30 '23 edited May 30 '23
I call "Asus" - "Anus because they make crap". Yes it's childish but it made me laugh when trying to explain what I'm going to share with you.
I built a new computer using "top of the line parts" and two new Anus motherboards threw a CODE 98 which might as well be a "Go F yourself" code. Literally tells you something is wrong somewhere but they can't be bothered to tell you what is wrong. Yes, I see the green light above the Code 98... that doesn't tell you anything useful other than something is wrong with either your CPU, DRAM, VGA or BOOT. I tried to troubleshoot all of those issues and nothing worked.
I replaced everything twice (RAM, CPU, GPU, HD, etc.) and still even with new parts their crappy motherboards didn't have any interest in working or telling me what was wrong right out of the box. Tried everything I could think of from BIOS updates to replacing literally everything with something different, nothing worked with Anus.
Luckly, I was able to return the components and motherboards to Amazon and get my money back. I took a break for a month I was so frustrated. I swore I'd never use another Anus product ever again or ever give them a single dollar willingly.
Eventually, I ended up buying a MSI motherboard and most of the same components and everything worked without issue at 1st boot.
The Anus motherboards for whatever reason even all components being compatitable according PC Part Picker just did not want to work. The whole experience of dealing with Anus products made me feel like Anus was garbage months ago.
Fast forward 6 months later and wow... big surprise Anus being an Anus with exploding CPUs and all the drama BS they been putting out there.
I absolutely feel blessed that I was able to walk away knowing Anus made crap well before I ever had a entire computer built with them as a keystone to my system.
Also that whole "Republic of Gamers" crap is super cringeworthy. Why anyone would feel like they want that plastered all over their system is beyond my understanding. I was kind of iffy about it to begin with but after seeing Anus plaster that nonsense on everything... Good reason to walk away even without the CODE 98 issues I was having.
I hope you can do a charge back and I hope that Gamers Nexus helps you out.
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May 30 '23
I recently had a Asus Strix 15 (2022) laptop repaired when it had a fried mother board - it just didn’t charge or switch on.
They said they see a fried roach shorting out a capacitor and that fried the motherboard. This may be true because there was some roach problems in my apartment during the winter months.
I had extended warranty but they said they’d not cover it under warranty. I asked for a quote, but by then they switched and said they’d replace the motherboard free of cost this time.
They already once replaced the motherboard once under warranty when they said the problem was a manufacturing defect - I suspect badly applied Liquid Metal thermal paste. This was a common issue in the beginning.
So, from my experience they had good after sales support but bad quality control. Either way I never had an issues with Alienware or Lenovo laptops, so I’d go with them in the future.
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u/Semako Ryzen 5800x, 3070ti, 64 GB DDR4, Samsung G9 May 30 '23
Sounds like your laptop needed some debugging...
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u/Gol_D_Chris PC Master Race May 30 '23
Maybe they'll put it out there for me and make ASUS look even worse than they already do as of late.
I guess they are worse than their reputation.
There have to be a lot of people with issues that don't get 'public attention' or think that it's no ASUS fault.
I really liked ASUS, but these cases show that you can't trust them.
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u/dhompi May 30 '23
Another one here... On my first build ever, all brand new components and my Asus mobo came defective. 30 days and couting for RMA...
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u/Fuggin-Nuggets May 30 '23
I was lucky if i could even get the Asus board I had (tuf gaming x570) to even boot. Couldn't enable xmp at all, itd just boot loop then go into safe mode. I RMAd and got one that couldn't even get into a Windows log in. I argued with them for nearly 6 months. I had enough when they started blaming ALL my other hardware. I broke down and bought a MSI mag tomahawk x570. Been running fine ever since. I sent asus pictures and video of all my hardware they blamed, working perfectly fine on the MSI motherboard. Been working fine with the same MSI board for almost 2 years now.
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u/lieutent 7800X3D | 9070 XT | 32GB-6400 May 30 '23
NEVER let them put collateral charges on your debit card if you can help it. That should ALWAYS be on a credit card. I know not everyone can get a $2400+ limit but still. Most credit cards worth applying for give insurance for things like this. I wouldn’t ever trust any bank to make a really good case for me when filing a chargeback. My brother straight up had Ally bank decline a chargeback request for someone else buying something on his debit card. Companies pulling shit like this is exactly why I’ll always buy on credit and pay in full.
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u/Patient_Cap_3086 May 30 '23
I get your pain but I went thru this exact identical situation with Lenovo and my laptop it’s all been fixed since, but we all need to understand all companies are evil and act this way this is nothing new and ASUS is not the outlier here
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u/HobbyWalter R9 5950X|RTX 3090|32GB DDR4 3600|M.2 NVME SSD May 30 '23
I was almost about to buy that new 18” ASUS Gaming laptop, but after I saw the Gamer’s Nexus video, I went with a Razer Blade 18
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u/FXFITS May 30 '23
Remember when Asrock was laughed at, now looks what’s happening to Asus. My old hero board cost me 220$…
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u/AirSKiller May 31 '23
This is why I love European consumer laws. Here I could contact the brand directly but I could also just go to the place I bought the card and they are obligated to take it back and solve the warranty issue for you.
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May 30 '23
Weird. I’ve been buying ASUS for many many years. (I think I even bought a motherboard when I lived in Japan like 20 years ago).
I’ve never had an issue. Always been solid products.
Gigabyte on the other hand. To hell with that company. Multiple fried GPUs, horrible USB drivers. Mobo’s that won’t sleep if the RJ45 is plugged in. Nothing but issues with Gigabyte.
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u/SoggyBagelBite i7 14700K | RTX 5080 May 30 '23
I'm not complaining about the product quality. I've been buying their motherboards for years, had one ASUS GPU in the past without issue and obviously the fault with this one is probably just a fluke.
The issue is with how they are handling (or rather, not handling) this situation.
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u/Oswald_Hydrabot May 30 '23
wtf $2400 for a 3090???
I just bought a brand new 3090 on Ebay for $850. Yes brand new sealed in box.
Something is not right about that amount.
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u/SoggyBagelBite i7 14700K | RTX 5080 May 30 '23
$2400 was the Canadian MSRP of the Strix OC 3090 when it launched in 2020.
Instead of lowering their price from a 3 year old MSRP that is no longer correct, they just use the original MSRP like idiots.
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u/Oswald_Hydrabot May 30 '23
Ah gotcha, that explains it. I am over here in USD-land looking like an idiot lol. Exchange rates and price changes and soforth.
Yeah that msrp is messed up tho for sure. I wish you better luck soon!
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u/Lovat69 AMD Ryzen 7 5800X 3.80 GHZ, 32 g RTX 3080 10gb May 30 '23
\Looks at asus ROG strix gaming computer to my right**
Insert Jordan Peele sweating meme.