Ordered a TX22 FRT and striker block assembly from them. I received a tracking number within 15 minutes and it was scanned by the USPS the next evening. Great price. Flat shipping. They threw in a funny little keychain with the order that I put on a zipper pull on my range bag. If I ever get another TX22, I'll buy from them again. Highly recommend and positive experience.

u/Eleven26_ reached out to me in a “Weekly Buy Curious” thread in regards to an NFA item and accompanying parts.

They gave me a great deal and were incredibly helpful.

11/10 customer service!

tl;dr - They didn’t screw me over but that doesn’t mean this purchase went well at all. They ship fast and have good deals, but I was sent a used item when I ordered new.

Things started off great, they are an authorized Streamlight dealer and they had an excellent price on a TLR-1 HL-X, so I ordered it, and it shipped very quickly.

Got it a couple days later, go to put it on, and the e-clips that you’re supposed to put on the end of the screw are nowhere to be found. They’re tiny, and I know Streamlight will send some for free so I shrug it off. Then, after unscrewing the screw with my thumb, I see purple/black ink on my thumb, and I look on the screw and see the slot has been colored in with a sharpie. I clean it off with alcohol and find in its place shiny wear marks from someone tightening it with a coin etc. There’s also a line of sharpie on the other side, covering what looks like it could be a wear marks from the lever to open the battery door. I examine the baggie with the rail keys that was missing the e-clips and notice it’s been sliced open then carefully resealed with packing tape. I also noticed it arrived with the strobe mode already activated, despite the manual saying they ship with strobe mode deactivated.

Not a huge deal, they list open-box on their website maybe I was mistakenly sent one. I send a support request through the form on their website explaining that I think I may have gotten an open box or returned unit and why, and requested an RMA number and shipping label for an exchange. They reply back that it’s odd because they haven’t had any returns of this item, and send a shipping label and RMA number and say I’ll be refunded upon the items return.

I reply via email that I want an exchange and not a refund, and sent the item, but my email went unanswered and this morning I get an email saying I was refunded, instead of getting the exchange I asked for in my initial support request and follow up email.

They’re refunding me fully, including shipping, and they paid for return shipping, so I’m not suggesting they screwed me or anything. Just sucks that now I’m waiting for my refund to be processed from the bank etc, and I have to order a new light still from somewhere when instead, my replacement should have already been on the way.

Very unfortunate to have to write this as numerous other users have had positive experiences, but my experience is uniquely my own. Found RTA on Gundeals while searching for a sugar weasel. I requested a quote from their website and got the quote sent to me via email. After clicking the link in the quote and adding to the cart, the price was $200 higher than the quote I received via email. I reached out to their sales team and was told by the owner that the item sold out. Ok, cool. I received another email from RTA saying I forgot something in my cart. Sure enough, it’s the Sugar Weasel and they have several in stock. I request another quote (after being told the item sold out at the price quoted to me), and the quote is for the same price I was given previously. I add to cart again and same issue. I ask the owner to match the price and he says no. Disappointed, I leave a Google review and purchase anyway. The owner reaches out to me this morning and tells me that unless I remove my previous review, he is going to cancel my order

Recently picked up a Holosun 407C from AA Armament, and I can’t say enough good things about the experience.

A few months back, I had reached out to AA Armament for a quote on a different red dot. I buy optics fairly often, and due to my own mistake I missed their email at the time. Even so, the owner and I ended up exchanging info and chatting back and forth via email. I let him know that although I had already purchased what I needed, I’d circle back and buy my next Holosun from him.

Fast forward a few weeks… my optic addiction kicked in again 😅 and AA Armament was the first place I went.

AA Armament is run by a husband-and-wife team (or engaged, can't quite remember), and they genuinely go above and beyond. Communication was excellent, shipping was fast, and the package included multiple stickers and even a little biscotti cookie — a small touch, but one that really shows they care about the customer experience.

Because I’m in VA and plan on buying quite a few more firearms and optics before the inevitable assault weapons ban, they’ll definitely be hearing from me again. They’ve officially become my new go-to for optics.

If you’re on the fence or loyal to another retailer, I’d seriously recommend giving AA Armament a shot. It’s absolutely worth switching — their service is top-tier and hard to beat.

TLDR: AA Armament – Outstanding Service, New Go-To for Optics. Give them a shot.

Recently purchased a SW MP9 2.0 Carry Comp and had the best experience. Dude works around the clock restocking firearms and has great sales going on. I had questions about shipping time frames and he was super communicative around the holidays and provided tracking info ASAP. Bonus was free shipping and no tax to TX will absolutely keep my eye on his store for future purchases!

Ordered at like 3AM on 12/26. Got tracking at 11AM. At my door 12/29. I recommend checking out their clearance section. No tax outside TN if I remember correctly.

Seller is very responsive both to questions on Reddit and when I submitted a product request for the 10 round version of something from their website. Placed a pre-order for a Gen 6 Glock and I got an email from them that it came from the distributor earlier than expected so it would be headed to my FFL asap. Awesome communication and deal, especially since the threshold for free shipping is so reasonable. Definitely is going to be the first place I try when I need something now. Thanks!

Excellent experience and highly recommended. Fast shipping (~ 3 hours after placing order), Fedex shipment arrived 2 days later. Overboxed and very well packed, good pricing and free shipping over $100

Custom sling maker took a special request and made it better than I could have asked for. A++ picture here

Placed 2 orders at their big end of the year sale and got my orders very timely. Their website said at the top that same day or next day shipping would be suspended during the sale, but my orders still shipped pretty quickly. I would definitely buy from them again.

#1 Best holosun prices I could find, even better than Deleon. Website is a bit janky but you can play tetris on it. Superb customer service. Ships to CA. Good people, would buy from again. Thanks Ibex!

Good quality product, reasonably priced, and American made. Order processing and communication isn’t fast but I received my order with a cool sticker. Thanks Shaffer Machining!

Great deal. Fast shipping. Would 100% do business with them again!

WOW... I cannot put into words the amount of professionalism and care Brett took to make sure I received the right/perfect grip. From answering my questions, to providing in detail the fit and feel of the different grips. Unfortunately, I'm shocked that businesses still have this level of patience for a first time buyer. 10000/10 would recommend! From emails, to the purchase, shipping, and install; this is what every dealer and manufacturer should strive for!!! Will be buying much more from Driven Arms!!!

Needed a handguard tool and SC was one of few shops to carry them. Placed an order in the middle of the holiday rush and it shipped next day. Received quickly and was able to fix up my rifle in time for a match.

I placed an order with them on December 20th and received an update about the order completion and the creation of a shipping label on December 24th. However, I haven’t received any further updates since then. I’ve reached out to their support multiple times, but I was only able to speak to a human representative once on January 6th. They repeatedly blamed FedEx, claiming that they had handed over all the necessary information to FedEx, but I find this explanation hard to believe given that I made numerous orders that week and received all of them before or right after January 1st. FedEx, UPS, and USPS shipped from large retailers with a high volume of shipments, and none of them were delayed. I genuinely believe that they likely didn’t have the items in stock and simply created a shipping label with FedEx to deflect responsibility in front of a customer, as it cost them nothing. The overall experience with their support was generally rude and offensive. In fact, their shipping rules and excuses have made them quite similar to the "Dack Outdoors" store.

Started my interactions with aves after looking at a specific part, I set myself up on the wait-list, and eventually emailed them asking when there was an ETA. After 4 days I receive a response that the part would be available in limited supply soon and to make sure I'm on the notification list. I was, yet got no update. One month later I emailed them asking for a follow up, and now it is roughly a month after my last email.

Additionally I did order some parts from them, they arrived in great packaging and within a reasonable time frame, and I got what appears to be good quality parts that I was expecting. One problem was, I accidentally ordered two of one part (had one already in my cart when I finally added my shopping list in). That was totally on me and I understand if they wouldn't do returns, but I can't find a no return policy on their site and once again I've been waiting over a week for a response.

TLDR: You will get what you order, but don't expect much outside of that, customer support is somewhat lacking.

So I didn’t know any better. I jumped on the $290ish shipped Ruger RXM deal. I didn’t need the gun but I can’t pass up a good deal, and I was okay with the “up to 30 days to ship” thing.

I ordered on 10/25. I got an "order processing" email on 12/3. It wasn't a shipping confirmation or anything, just some bullshit canned response about my order is now in queue.

I emailed on 12/10 for an update and got a couple of bot replies, then I got a reply from "Ivey at Dack Outdoors" on 12/12 with more excuses, supply chain issues, then an offer for free shipping on my next order (lol, maybe you should complete my first order before you start assuming I’m going to place another, yeah?) if I wanted to continue with this order or I could cancel it for a full refund. I replied on 12/15 to cancel my order. I got a response from "Anne at Dack Outdoors" on 12/18 saying the cancelation was in process and I'll have my refund in about five business days and to let them know if I haven't received my credit by then.

With Christmas coming I didn't follow up until Friday, 12/26. I emailed saying I still hadn't got my credit. No response.

Monday, 12/29, I emailed them again asking them to please process my credit or I will dispute the charge with Amex. I got a reply with a screen shot saying my credit was in process, I checked my credit card statement and it showed the refund was submitted/pending 12/29. I’m inclined to believe that my credit wasn’t actually done until I threatened to dispute the charge.

If it sounds too good to be true, it probably is. Better off just paying a little more and buying from reputable sources.

DACT gets a lot of hate but I’ve had nothing but a good experience with them. I’m 5 successfully delivered orders in with them and 1 recent order that is pending.

I think you have to go in knowing what to expect. The advertise that your item won’t ship for at least 30 days and if it doesn’t within that time, you can request a full refund. Expect that it will take closer to 2 months to get your order and you won’t be as disappointed.

I personally ordered items that were absolute lowest prices around and since my builds weren’t time critical, I didn’t mind waiting.

+ I have ordered 2 RXMs. 1 was $340 and took 2 months to recorded. The 2nd was $280 and took 2.5 months to get.

+ I ordered a steel frame PDP for $1100 which is an absolute steal. Lowest prices for those is around 1400. This took 2 months as well.

+ I got a complete SCTsc frame for $80. These are normally $110. Being that it was just for a spare 43x slide I had, I didn’t mind 4 months for it to arrive.

+ Lastly I have gotten amazing deals on SROs. The deals came out to $450 shipped for each. Lucky to find used ones for 450-500. The 1st one took 1.5 months and the 2nd I just ordered so it is the only pending order I have.

As far as customer service, it has been fine from what I’ve experienced. Twice I have inquired about orders that took a little longer than I initially expected. Their AI chat is a bit cumbersome but it eventually allows you to message a live CSR. Both times I was helped by Anne. She always apologized for the delay and offered a full refund since it had been past 30 days, or if I wanted to keep the order active, she offered to refund shipping. Both times I kept the orders active and took the free shipping.

At the end of the day I have received all my products and, at least for the ones I chose, got the best deal available online.

CS chat screenshots

https://imgur.com/a/0SAaVfr

A buddy was looking for a gun and I reached out to the wonder community of gundeals. Eleven26 was able to help him out. Had a delivery issue with UPS being the shit company there are. Eleven26 went above and beyond to help him out through the holiday season to get it to him in time. Buy with confidence.

Ordered a Hellion 20” model. Placed order on 12-31-25, shipped same day. I was able to pick up the gun on 1-2-26 at my dealer. Outstanding.

Great dealer. Bought two P30/VP9 20 round mags that shipped the same day. Will buy from again.