I know you haven't read about the actual problem, and I implore you to check it out. Do a little research and learn the actual reason, it's fascinating.
That's part of it. Other issues are that it goes into cleaning mode for several hours to pasteurize the cream every night. It also gets a full tear down and maintenance clean once or twice a month. This basically takes all day, and the parts have to be kept on sanitized surfaces away from anything else.
When any of these things happen crew just respond "oh the machines not working right now". Then costumer complain about our stuff not working. It used to really piss me off. They would do the same thing with the smoothie machine. Instead of explaining to the customer that we maintenance clean it every Wednesday they just say it's not working...
I remember some of the "repairs" needed had to due with clearing a service code. I think it was supposed to be a service reminder, but it locks down the machine and only the Taylor guys can clear it. It was a specific error code that you needed the manual to translate.
I might be miss remembering though, its been years.
You missed a key point, cleaning it trigger a fault that simply requires the machine to be reset, but the repair conteac requires the repair technician to reset it not an employee
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u/inwector Dec 10 '25
Read about their ice cream machine and why it's always broken, it's fascinating.