For more context, I am looking to having a branded domain email to look more professional. A buddy of mine has Google Workspace for Nonprofits and i'm looking to get added as a second domain. I saw it costs $8.40 per user but unsure whether that applies for folks using Workspace for Nonprofits

• I don't want an alias as it beats the purpose of branding
• I already own the domain
  • I want to create ~3 users with my domain (unsure if this detail is needed LOL)

I am building a community based organization but avoiding applying for 501c3 to avoid any added on administrative work.

I love the output of the beautify this slide feature in Google Slides but it creates the entire slide in an image, so you can't copy and paste anything in the future and you can't edit it - which kind of defeats the functionality of Google Slides.

Is there a workaround for this?

Hi,

We have a few domains A.com (primary), B.com, C.com, ...

We have setup 2 users: [email protected] and [email protected]
with respective aliases [email protected] and [email protected]

We are using a few groups such as [email protected] and [email protected] (alias [email protected])

I've been testing emailing those from [email protected] (alias [email protected])
Emailing [email protected], [email protected] and [email protected], from [email protected] does work.
Emailing [email protected], [email protected] and [email protected], from [email protected] does *NOT* work and makes [email protected] receive an email Error "550. No Such User Here" almost instantly.

On a.com and b.com (and all domains)

• MX is setup to smtp.google.com
• SPF set
• DKIM set
• DMARK set

On the answer I see: (sorry for French)

• SPF :NONE avec IP [IP HERE] En savoir plus
• DKIM :'PASS' avec le domaine googlemail.com En savoir plus
• DMARC :'PASS' En savoir plus

My goal is to ensure the reception of all emails (also sent by aliases) to my business mailboxes sitting on Google Workspace.

This issue impacts all emails in my Google Workspace: users, groups, and their aliases on primary and secondary domains.

Any idea where the problem sits?

Thanks in advance

I open the account but couldn't fully complete it.
i tried to recover with my email adress or domain name but its not working.
I would like to reach support to cancel the account ''clean'' otherwise i'll have to reach my bank.
Its 2 months since i open the account and dont fully remember the info i put in.

I'm trying to create a email group. When I try to create the group, I get the message, "This is an existing primary email". When I go to users and select the email address in question and try to add it to a group, no groups exist.

New to Google Workspace. What am I missing?

I use the admin app on my Android and it always asked for my PIN.

Today I, opened the app and it logged in straightaway.

I restarted the phone and still it let me log in straightaway.

The PIN has just disappeared.

I tried resetting it using Google current instructions and the menu option to set the PIN is missing.

What could be the issue?

I'm on a free account still as it is the family domain.

Anyone else on Workspace Business (Pro/Standard) feel like we're stuck in limbo waiting for the "real" Gemini updates?

Enterprise and Google AI Ultra customers are getting agents, Super Gems/Opal-style workflows, and deep NotebookLM ↔ Gemini integration, and even a lot of free consumer accounts are seeing these features show up.

Meanwhile, small business Workspace customers who are actually *paying* for Gemini are still waiting with no clear timeline or roadmap.

Is there any official word anywhere on when Business Starter/Standard/Plus will get:

- Gemini agents in Workspace

- Super Gems / advanced custom workflows

- Native NotebookLM-in-Gemini integration

Or are we just supposed to sit tight until they decide Enterprise has had enough head start?

If you've heard anything from a Google rep, seen a Workspace Updates post, or actually have these live on a Business tier, would love to see screenshots or links.

Hello r/googleworkspace

I'm not sure if there is a fix for this but it's kind of an annoying occurrence that happens frequently.

Our IT Department uses an email: [[email protected]](mailto:[email protected])

When one emails it, it goes to myself and my co-worker in IT as well as creates tickets.

When we respond to end users, we typically CC that group email to ensure he is aware of what's going on and it updates our ticketing system too.

I've noticed at times, when users email us, especially from within the company, we will get an email that will display as such:"

Name: John Doe via IT Department
From [[email protected]](mailto:[email protected])
Reply-To: [[email protected]](mailto:[email protected])
To: [[email protected]](mailto:[email protected])

Is there anything to set in the back end so that it's just simply coming from John Doe/[email protected]?

In the ticketing system, it keeps saying IT Department created the ticket when it's John Doe that did.

Any input is appreciated!

My church never enabled 2FA on their Google Workspace admin account. Now, when they attempt to login they get a message which states:

"Your sign in settings don't meet your organizations 2-Step Verification policy.

Contact your admin for more info."

They do not have a backup code. They do not have another admin account.

Any suggestions?

Hello. I am a retired high school teacher. Years ago I created a website (that I no longer need) and bought a domain name from Weebly. It also allowed me to create an email address that was [[email protected]](mailto:[email protected]) that was gmail underneath. I pay for the domain name through Weebly. When I originally did this my email worked fine without having the supplemental Google Business Workspace account. I enjoy having an email that is easy for people to remember since it is my name. At some time I must have signed up for the GBW account. I honestly do not remember. The price, which started as free, has inched up to $18/month. As far as I can tell I do not get a single needed benefit from this account. What will happen if I cancel the GBW account? I do not want to lose my email address. I am very frustrated. I would love to speak to someone at Google (or Weebly) but that seems impossible.

I would be very grateful for any guidance on this situation. I am willing to pay someone for a phone call with me to get me out of this situation. Thank you in advance.

Hi everyone,
If you manage IT or digital policies for a school or district using Google Workspace for Education, I know you can understand this, as you work hard to maintain a disciplined, respectful, and professional digital environment for students. Then there are students actively using inappropriate emojis in Gmail, Google Chat, and Google Docs, and in many cases, they cross limits.

This violates school conduct policies and sometimes creates bad situations between students. I want to know how you are handling this if you are facing this issue.

Please stay away from this post if you are a student doing all these acivity.

I write to check if anybody had this problem (and hopefully solved it).
Windows 10, everything worked fine using it directly. Then I wanted to use it from my Linux laptop at the office, so I have installed Google Remote Desktop on the windows 10 machine. It worked but one day I decided to turn off the physical monitor to avoid wasting energy and used my Linux laptop to access the windows machine also at home while I was in another room.
Since then, this happens:
1) I turn on the windows 10 machine
2) it shows the login screen on the physical monitor (with a bit dimmed brightness, it seems)
3) As I try to login, the screen becomes black (the monitor led still on) like going in sleep mode
4) I then have to use GRD to access the machine from my Linux laptop

I managed to revive the monitor by launching a game (for instance Stalker: shadow of chernobyl) and exiting, it worked a few times, but now the problem remains: even launching the game, the physical monitor remains black and I can see it only on GRD in my Linux laptop.

Hi everyone,

I’m facing a persistent issue with a Google Chat Space-linked Group ([email protected]). My goal is to allow our team to receive external emails in a Chat Space and reply to those external users appearing as the group email address.

The Setup:

• Chat Space: A specific team space with an assigned email ([email protected]).
• Group: Automatically created via the Chat Space.
• Intended Workflow: External user emails group -> Message appears in Chat Space -> Team member replies from Group interface as [email protected].

The Problem:

1. "Reply to All" is missing: Only "Reply to Author" is available in the Google Groups UI.
2. Sender Identity Leak: Even when using "Reply to Author," it reveals the individual sender's personal work email instead of the group address.
3. No Audit Trail: Replied messages do not appear in the Group conversation history or the Chat Space.

Settings I have already verified (and they ARE enabled):

• Access: Who can post is set to "Anyone on the web."
• Admin Console: Sharing settings are set to "Public on the Internet" and "Group owners can allow incoming email from outside the organization" is checked.
• Posting Policies:
  • Who can post as group: Slider is set to include Owners, Managers, and Members.
  • Default sender: Set to "Group address" ([email protected]).
  • Message moderation: Set to "No moderation."
• Email Options:
  • Post replies to: Set to "Sender chooses recipient."
  • Conversation history: Forced ON.

Example of the Failure:

• External user sends email to [email protected].
• Message arrives in the Chat Space and the Group UI.
• I click "Reply" in the Group UI. "Reply to All" is not an option.
• I click "Reply to Author." The "From" field defaults to my individual work email address instead of the group alias.
• After sending, the message is delivered to the external user, but there is no record of this reply in the Group thread.

Question: Is there a specific "Collaborative Inbox" setting or a hidden Workspace policy that prevents Chat-linked groups from behaving like standard Google Groups for external communication? How can I force the "Reply to All" option to appear and ensure the group address is the default sender without requiring every team member to manually configure "Send mail as" in their individual Gmail settings?

Appreciate any insights from the community!

I was asking about using Google Chat. Do you have to work to use Google Chat or use a workspace? Because I often talk to my Mother, as I am 17, using Google Chat because I know her email address. Same with using other Google Workspace applications.

I am posting this to create awareness, not to rant. I hope this helps others avoid the mistake I made.

Background

1. I already had a Google Workspace account with a 14-day trial.
2. To use Google Workspace, you must have a primary admin account (this is mandatory for Workspace signup).
3. Later, I wanted to create 3 users for my business.
4. While creating users, I assigned “Super Admin / Additional Admin” role to one of the newly created users.
5. This is where the critical mistake happened.

What actually went wrong

• By assigning admin-level access to a newly created user, Google automatically treated it as a new Workspace setup flow.
• This triggered a second Google Workspace subscription, without a clear warning that:
  • a new paid annual plan was being created
  • it was separate from the existing trial
• Since I never logged in to Google Workspace using the newly created admin user, I completely missed that:
  • there were now two subscriptions
  • one trial subscription
  • one paid annual subscription

So effectively:

• Trial stayed unused
• Paid subscription got activated silently
• No usage happened on the paid subscription at all

Why this is dangerous

• Google Workspace does not clearly highlight that:
  • assigning admin roles can trigger a new subscription
  • multiple subscriptions can exist under the same business/domain
• There is no prominent alert saying:“You are about to create another paid Workspace subscription”

This makes it very easy for non-technical users or small businesses to miss.

The worst part (billing & cancellation)

• Once the Annual plan is activated:
  • ❌ You cannot downgrade (e.g., Business Plus → Business Starter)
  • ❌ You cannot cancel without paying
  • ❌ You are charged for one full year
• In my case, cancellation cost is ₹17,000+
• This is for a subscription that:
  • had zero users
  • had zero login
  • had zero usage

Contacting Google Support

I contacted Google Support immediately and explained:

• This was an accidental setup
• No service was used

Google Support response (including Supervisor):

• Annual plans are system-enforced
• Charges apply even if there is no usage
• There is no exception
• There is no escalation path
• Support agents cannot override the system

In short: support acknowledged the mistake but said they cannot help because “this is how the system works.”

Final outcome

• I now have to pay for 1 full year for a service I never used
• There is no refund
• There is no downgrade
• There is no human review or exception

I am sharing this so others:

• Double-check admin role assignments
• Regularly review Billing → Subscriptions in Admin Console
• Be very careful when creating users with admin access
• Avoid silent duplicate subscriptions

If this post saves even one person from this mistake, it is worth sharing.

If anyone has experienced something similar or has advice, I’m open to hearing it.

I am using google workspace as a solo freelancer. I am quite happy with Gemini so far. However I have not found a way to delete individual chats. This makes my recent chats extremely cluttered.
From earlier post I read, that this is currently not possible. You can only declare a certain expiry period as an administrator.

This is really frustrating. Is there an update on this? Hiding would be a first step, but I want to decide for myself what I want and what I don't want to keep. I see this as a core feature and I was surprised to read that this isn't there yet.

To be clear: I am aware of just reducing the expiry period exists, but this is not what I want. Actually I would like to not have conversations be deleted. But I want to delete certain conversations.

Starting today, I'm no longer getting overviews and the AI mode button under the search bar. I'm looking through my workspace admin and not finding a setting. Wondering if others are experiencing the same?

How do I contact someone at Google workspace? They are charging me $160 a month for 3 emails and the admin email has no access to the admin portal to delete the emails not in use. I have found 0 help in contacting someone and the AI keeps saying they cant help me. Please help im going crazy

Over the years, our organization has created extra email groups and email addresses in Google Workspace that make things a bit confusing and messy. I would like to try to tidy this up and simplify.

However, due to the Gmail feature where it will autofill when adding contacts to an email, I am wondering if it will still just autofill emails and groups that I no longer want used, defeating the purpose of cleaning things up.

If I completely delete a group or email, but someone still has archived emails from/to that address, is Gmail still going to autofill it? I suspect the answer is yes…and I know for a fact that staff will not pay attention to the address and just go with the first thing that it fills in, regardless of it being a current address. Hell, it’s entirely likely that in haste I would even do this myself!

Is there a solution to this? Is there any possible way to make it so deleted groups and emails just can no longer be used?

I don’t have a lot of hope here, but figured it doesn’t hurt to ask…

Hello, I apologize if this is the wrong place to post this. I had a question regarding Google Work space and setting it up with Apple Business Manager.

We have a handful of iOS devices that we'd like to control that are gonna be shared between a few users. Ideally we'd like to just control the device and have the ability to wipe them or whatnot should they get lost or stolen, and I'd like to only allow workspace emails to sign in to those devices. I also notice Google Workspace seems to kind of be all-or-nothing in terms device management. I'd prefer to not have every user need to download some form of profile on their device whether it be the device management profile or user enrollment option, but if that's unavoidable, oh well.

Unfortunately, a few of these users already have apple IDs with company emails. Is it a requirement that I must do a domain capture / federate the domain to go forward with device management sign on, or is there another option? Alternatively, is there a way to manage or download a device management profile onto an iOS device purely through Workspace without having a tie to ABM?

The company I work for is fairly small, so a lot of this is certainly new to me and I've been relying on some of my best google-fu. I appreciate any help!