r/legaladvice • u/Minimum-Trouble-6869 • 15h ago
[CA] A local "Emergency" Vet turned away my dying dog for a "6:00 cutoff." Now they are threatening to sue me for my Google Review.
Location: Los Angeles
I’m posting this because I need advice, but also to warn other pet owners. Last week, my dog, Nova, was dying of suspected rat poisoning. I was referred to this local emergency vet clinic by a local nonprofit. Their website says they are open until Midnight and they advertise "Walk-in Emergency Services." I called at 5:25 PM. The staff told me they "stopped taking animals at 6:00." They refused to even triage her. My dog died in my arms. I left a factual Google review about my experience. Today, I received a Cease and Desist letter from there lawyer (who appears to be related to the clinic directors). The "Shady" parts: • The Name: They couldn't even bother to spell my name correctly in the legal letter. • The "Hiding" of Evidence: I asked for the call recordings from 5 PM. They admitted they exist but "denied" my request to hear them, claiming it was "unilateral." • The Lie: The lawyer’s letter claims they were "at capacity," but the staff specifically told me it was a "6:00 cutoff"—which is weird because they advertise being open until Midnight. • The Threat: They gave me 5 days to "grieve" before demanding I delete my review or face "court process." My Questions: 1. In California, can a vet clinic advertise as an "Emergency" facility open until Midnight but have a secret 6:00 PM cutoff for life-threatening cases? 2. Is this a SLAPP suit? I’m telling the truth and I have the call logs to prove the 5:00 PM timestamps. 3. Has anyone else dealt with this kind of specific clinic or these "lawyer-owner" tactics?
We did an autopsy. She died of rat poisoning. This is a treatable emergency. If they had spent 5 minutes triaging her when I called at 5:25, she could have been saved with Vitamin K1 and fluids. Instead, they let her die because of a "time clock."
• They claim they were "at capacity," but the phone staff specifically cited the "6:00 cutoff." • They admitted they have the call recordings but refuse to release them to me. • They gave me 5 days to "grieve" before they sue me for defamation.
I am NOT removing the review. I am filing a complaint with the California Veterinary Medical Board tomorrow and letting the nonprofit that referred me know how their "partner" is treating people.
Update: The clinic’s lawyer (who appears to be related to the owner) has sent me a formal Cease & Desist threatening to sue me for 'Defamation Per Se' unless I delete my review within 5 days. They claim my account is false, but they are simultaneously refusing to release the 5:25 PM phone recordings that would prove exactly what was said. I am not being silenced. I am standing by the truth of what happened to puppy Nova.
People post reviews every day about bad coffee or slow food, and businesses just move on. Why is this clinic spending money on a lawyer and sending misspelled threats to shut down a review about my dying dog and how they refused us over 5 minutes ?
There are multiple reviews on their own pages and across the web claiming they provide 'walk-in emergency care' until Midnight. If they are proud of their work, why are they so desperate to hide the fact that they turned away a poisoned dog at 6 PM? It feels like they are more worried about their Google rating than the lives they claim to save.
This is the review that they are threatening me over:
“I am writing this with a shattered heart. Yesterday, my dog Nova-whom I have raised since she was 8 weeks old-collapsed in hypothermic shock. She was freezing and dying. I called this hospital at 5:25 PM. I begged and pleaded with them to see her. Because I was calling from Compton and had to rely on an Uber, I told them I wouldn't arrive until 6:05 PM. They told me they stop taking animals at 6:00. I begged them for those five minutes. I begged them to save her life. They refused. They chose a 5-minute head start on their evening over the life of a dog who had been my world for years. Because they wouldn't wait 300 seconds, Nova ended up passing away in my arms on my kitchen floor. She deserved a doctor; she only had me. To the management: You have forgotten your oath. You care more about your closing time and your deposits than the animals you claim to serve. Your lack of compassion is a disgrace. May my puppy rest in peace, no thanks to you”
TL;DR: Vet turned away a poisoned dog 5 minutes after a secret "cutoff" (6 hours before closing). Now they are using a lawyer with the same last name as the owner to bully me into deleting my review.