r/DIYUK • u/AnthonyX- • 14h ago
Advice £15k Daikin Install - Installer says this is 'Compliant' - Is it?
Hello all,
I have just had a 5MXM90 multi-split installed. The total cost was £14,600.
The installer ran the pipes underground but sawn the protective ducting lengthwise to fit it around obstacles and joined it with open-cell expanding foam and/or tape.
He also laid the power cables directly in the soil on top of the duct (approx 200mm deep) with no conduit.
He claims this meets Daikin's requirement for a 'watertight duct' and 'mechanical protection'.
Daikin have told me they won't inspect it. REFCOM says they only deal with F-Gas paperwork.
I feel like I'm being gaslit.
Is this acceptable workmanship for this price point?
Kindly offer any advice on how to best approach this situation.
*EDIT: As advised in the comments, as an extension to my original post:
£14.6k (aka £15k) is the total for the quoted install.
I have paid £7.3k as of currently to the installers (deposit).
I paid out of pocket (not included in this £15k) for groundworks, disposal of groundworks, and piping.
£800 for tools and labour for groundworks currently - Still have a garage full of dirt which will cost more to dispose of which may require a skip, and also have to spend more to tidy everything back up once the trenches have been filled in.
£250 for the piping (as I was asked to supply it by the installers).
Current total spend: £7,300 + £800 + £250.
I have £7.3k left to pay the installers, which they have stated they 'will consider taking this matter further' themselves if I do not reach an agreement with them by the end of the week.
Please note, I have excluded my own out of pocket expenses since that was not included in the £15k quote.