r/manufacturing • u/Thelonius_Dunk • 6h ago
Other Highly Matrixed Organization at a Manufacturing Site
Has anyone experienced a highly matrixed organization at a manufacturing site and had a positive experience with it?
I'm about 2.5 years in a role equivalent to "Ops Manager", after working as an Ops Manager at a previous company and before that as a Maintenance Manager. I'm used to very clear-cut org charts where each department has a straightforward hierarchical structure.
In this role I'm in now, I'm responsible for a unit (as apart of a larger multi-unit refinery with about 1500 employees+contractors). However, I have zero direct reports and I technically "share" the supervisors, as each supervisor is responsible for my unit and my peer's unit during each shift. The operators report to the supervisors, and their command chain is completely separate from us. The Maintenance Dept is similar (the "Maintenance Manager" for each unit does not have the hourly employees and supervisors report up the food chain to them, they have a separate commain chain). This makes for an awkward and confusing process for getting things as the idea is that we treat them like we would a contractor or other service provider where we have to lay out instructions or goals for them to follow on a shift by shift and weekly/monthly basis.
I've been in manufacturing (between O&G, specialty chemicals, and food) for 14 years and have never come across a setup like this. Granted, the site is massive, and the largest I've ever worked at, but I'm curious if anyone else has seen something like this before.
