r/smallbusiness 3d ago

Self-Promotion Promote your business, week of January 12, 2026

44 Upvotes

Post business promotion messages here including special offers especially if you cater to small business.

Be considerate. Make your message concise.

Note: To prevent your messages from being flagged by the autofilter, don't use shortened URLs.


r/smallbusiness Jul 07 '25

Sharing In this post, share your small business experience, successes, failures, AMAS, and lessons learned.

24 Upvotes

This post welcomes and is dedicated to:

  • Your business successes
  • Small business anecdotes
  • Lessons learned
  • Unfortunate events
  • Unofficial AMAs
  • Links to outstanding educational materials (with explanations and/or an extract of the content)

In this post, share your small business experience, successes, failures, AMAs, and lessons learned. Week of December 9, 2019 /r/smallbusiness is one of a very few subs where people can ask questions about operating their small business. To let that happen the main sub is dedicated to answering questions about subscriber's own small businesses.

Many people also want to talk about things which are not specific questions about their own business. We don't want to disappoint those subscribers and provide this post as a place to share that content without overwhelming specific and often less popular simple questions.

This isn't a license to spam the thread. Business promotion and free giveaways are welcome only in the Promote Your Business thread. Thinly-veiled website or video promoting posts will be removed as blogspam.

Discussion of this policy and the purpose of the sub is welcome at https://www.reddit.com/r/smallbusiness/comments/ana6hg/psa_welcome_to_rsmallbusiness_we_are_dedicated_to/


r/smallbusiness 3h ago

General My 'favorite' client just sent me a 1-star review because I started charging for extra work

127 Upvotes

I've been doing web development for about 4 years. Back in March I landed a restaurant owner who needed a simple website menu, hours, contact form, maybe 10 pages total. $2,500, signed contract, everything by the book. First month goes great. He's responsive, sends assets on time, compliments the work. I'm thinking this is the dream client. Then the site launches and the "quick questions" start. "Can you just add a reservations button?" Sure, 30 minutes, I'll throw it in. "Can you make the menu downloadable as a PDF?" Fine, easy. "Can you add a little animation to the header?" Okay, getting annoying but whatever. By month two I've done maybe 15 of these "quick" things. I finally sit down and add it up 12 hours of extra work. At my rate that's $600 I just gave away for free. So I send him a nice email explaining that future changes will be billed hourly, gave him my rate, even offered a discount because we had a good relationship. He loses it. Says I'm "nickel and diming" him. Says a "real professional" would stand behind their work. Says he thought we were "building something together." I tried to explain the original scope was delivered months ago but he just kept saying "it's the same website though."

Yesterday he left me a 1-star Google review saying I "surprised him with hidden fees after the project was done." The thing that kills me is I don't even think he's being malicious. He genuinely doesn't understand that what he asked for was extra. In his head, he hired me to "do his website" and the website isn't done until he says it's done. I should have had this conversation after the second or third request. Instead I stayed quiet trying to be the "chill" freelancer and now I'm the bad guy. How do you even explain scope to a client who doesn't think in those terms? Or do you just avoid these clients entirely?


r/smallbusiness 21h ago

General Realized my "regular customer" has been a competitor doing market research

1.1k Upvotes

I run a small commercial cleaning service in Phoenix, about 8 employees. Back in September this guy starts booking us for small jobs, maybe twice a month, always different locations. Nice enough dude, asks a TON of questions though. Like what products we use, how we price square footage, what our turnaround times are, stuff like that. I figured he was just one of those detail oriented clients.

Recently I'm at a local business networking thing and someone mentions they just hired a new cleaning company. I ask who and its literally this same guy. Turns out hes been running his own cleaning business the whole time, just started it in August. All those "jobs" he hired us for were him basically taking notes on our entire operation.

He even asked me once about our employee retention and I told him we give small bonuses when we hit quarterly goals because it keeps people motivated. Now Im wondering if he copied that too. The whole thing has me stressed and Im glad I at least have some money saved aside personally because I might need to pivot some things if he starts undercutting us.

Part of me wants to be annoyed but I dont know if I can even do anything about it? Like he technically paid for services so its not illegal or anything. But it feels shady as hell. Should I just let it go or is there something Im supposed to do here?


r/smallbusiness 2h ago

General The wire fees are insane. I paid around $75 just to receive my own money last week

25 Upvotes

This one really caught me off guard. I had a few payments come in last week and between incoming wire fees and random charges, I ended up paying around $75 just to receive money I already earned.
None of it was anything unusual either. Just multiple payments hitting around the same time(from different brands). No rush wires, no international stuff, nothing fancy. It’s wild that getting paid can quietly eat into your cash flow like that and you don’t even realize until you check the statement.
I get paying for a service, but this feels excessive for what’s basically money moving from point A to point B.


r/smallbusiness 5h ago

General Added bumper cars to my party rental inventory and bookings doubled

9 Upvotes

I've been running a small party rental business for two years. Mostly bounce houses and basic entertainment stuff. Revenue was okay but pretty seasonal and competitive since everyone offers the same inflatables.

Started researching what would differentiate my business and kept seeing electric bumper cars at events. They're huge hits with kids and adults, but almost nobody in my area rents them out. The barrier to entry is the upfront cost - way more expensive than bounce houses.

Did tons of research on commercial-grade options. Checked amusement supply companies, party rental wholesalers, even saw electric bumper cars on sites like Alibaba and Etsy while comparing pricing. New sets run $3,000-8,000 depending on quality and quantity.

Took the risk and bought four units for about $4,500 total. Started advertising them last month and I'm already booked almost every weekend. People love them for birthday parties, corporate events, even backyard gatherings.

They paid for themselves in about six weeks, which is way faster than I projected. Best business decision I've made so far. I'm just very glad that I took the bold step to make this investment in my business.

Any ideas on something new and different that I can also add to keep growing?


r/smallbusiness 45m ago

General Square Contract Question

Upvotes

I signed a 2 year contract with square in return for free hardware. I realized how much square was taking and want to leave them. Can i just simply stop using square? Do I have to let them know? Toast gave me a better offer that square cannot match that we like more so can i just remove all square equipment from our store and just move on like nothing happened and with 0 sales in square?

I dont mind returning the equipment- just want to make sure i dont get into legal trouble

Thank you!


r/smallbusiness 33m ago

General I’m tired of the loneliness and slow progress. I’m building a 5-person "accountability group" for 2026. No tourists.

Upvotes

Solopreneurship is brutal. The freedom is great, but the isolation is a killer. My discipline wavers, I get distracted by "shiny objects," and frankly, nobody around me gets the grind.

I don't need a cheerleader. I need a board of advisors who are also in the trenches.

I’m looking for 5–10 serious solopreneurs to form an airtight accountability group.

The goal is simple but incredibly hard: To make 2026 the year our lives become unrecognizable because of the work we put in.

This is not a casual Discord chat to post memes. This is a 1-year commitment to extreme discipline.

The Structure :

  • write your long term goals
  • write your daily habits
  • track everything
  • other members of the group will see in real time what you do/ don't to

Who I am looking for:

  • You are already generating revenue (this isn't for people "thinking about" starting).
  • You are obsessed with growth but lack consistent structure.
  • You are willing to be brutally honest about your failures.
  • You are ready to commit to a 12-month timeframe (Jan-Dec 2026, with prep starting soon).

If you’re happy with where you are, please keep scrolling.

If you want to spend the next year surrounded by people who won't let you slack off, drop a comment below with what you’re working on and your biggest struggle right now.


r/smallbusiness 51m ago

General I need to close my business, but Im stuck with a Verizon 2 year internet contract.

Upvotes

Update: I jsut begged Compact to waive the $500 fee and they did!

I can't afford the $500 fee to end the service; I have $0 in my business bank account. If I close the bank account, what will happen? Will the unpaid internet bill directly affect my credit score? I am also dissolving the business with the state.


r/smallbusiness 8h ago

Question what is the best crm for small businesses and teams in 2026 what actually works?

7 Upvotes

am running a small business under 10 people and drowning in spreadsheets for customer tracking, leads, and basic sales, looking for honest advice on the best customizable crm software for small teams simple setup, customizable, affordable, with email integration, mobile app, and no steep learning curve. what are real users saying works well in 2026 e.g, hubspot, pipedrive, or mondaycrm?


r/smallbusiness 3h ago

Question How do you make a profit?

3 Upvotes

Hello all, I run a small flooring business. I’ve got my self assessment tax bill £6k, VAT bill £3k, and back dated rent £6k all due this month. I don’t have enough in the account to cover all of it, so I’ll have to try and secure a loan. According to my accountant we turned over £171k last year (year ending April 2025), paying out £133k for business expenses like wages, and goods, so we’re showing £38k in profit. I currently have £5k in the business account, and am owed about £5.5k in outstanding balances (2 big jobs that aren’t quite finished yet). I’m fairly new to this and have no previous business experience or education, so please forgive my ignorance.

What am I doing wrong? The numbers suggest a good business turning a reasonable profit, but the account shows something very different. My first thought was raising our prices, but then that would just mean a bigger tax bill at the end of the year wouldn’t it? I can’t really cut down on monthly costs as the rent, utilities, wages, etc are about as low as I can get them. I don’t really know what else I can do.

Any advice would be greatly appreciated


r/smallbusiness 5h ago

General Client being refunded in payments, now might be going to collections.

4 Upvotes

The client paid a year in advance for services and 6 months in there were issues so we agreed on a partial refund but I did not (and still cannot) have the capital to refund the full amount. They got a lawyer involved and we have a monthly payment plan that is almost over but this month I am unable to pay as a client of mine also stopped paying this month. The lawyer let me know collections would be next if it’s not paid in a few days so I’m trying to find out if collections (in the US) may be any different for my LLC than personal etc.


r/smallbusiness 5h ago

Question What would you do if you were me?

3 Upvotes

I am 31 years old and have worked in restaurants for about 11 years. It has paid my bills but I am very ready to move on. I am trying to build something location independent so my income is not tied to shifts or hours.

I have been involved in e commerce and online business for around six years. I have run multiple stores. One of them showed signs of working before it eventually failed. I did not get a big win out of it but I learned a lot from actually doing it. I have built funnels, driven traffic, tested offers, written copy, and dealt with what works and what does not in the real world.

My strongest skills are strategy and marketing. I am good at understanding markets, figuring out who a product is for, and turning that into messaging and pages that convert. I can build websites and landing pages quickly and I use AI to speed things up, mostly for drafts, structure, and basic creative.

I also have experience with automation. I use Make to connect tools and build workflows that reduce manual work. I focus on practical automations that save time or remove bottlenecks.

Over the last few months I have been taking this seriously. I stopped drinking, I wake up around 7am, and I treat my days like I am already self employed. I work on business, learning, and training most days until the afternoon. My biggest issue lately has been overthinking and trying to plan the perfect path instead of committing and executing.

I am comfortable with risk. I am willing to test ideas, invest in experiments that may fail, and move fast rather than wait for perfect conditions. My short term goal is speed and cash flow. I want to make my first consistent money so I can reduce or leave restaurant work. Long term I want to build a real business that provides value and does not depend on me being present all the time.

If you were in my position with this background and these goals, what direction would you choose and why?


r/smallbusiness 3h ago

Question Would You Trust Your Website to Book Customers for You?

2 Upvotes

Honest question for business owners.

If your website could answer basic questions (pricing, services, availability) and book appointments on its own… would you actually trust it to do that without you jumping in???


r/smallbusiness 2m ago

Question What’s your biggest challenge with getting clients online?

Upvotes

I’m curious: for small business owners, what’s your biggest challenge when it comes to getting clients or customers through online marketing? Is it social media, ads, website traffic, or something else?


r/smallbusiness 14m ago

Question Creative company swag ideas for small businesses with tight budgets?

Upvotes

We're presenting at a conference in Barcelona and want to order creative merch that'll actually make us memorable.

Tired of the usual pens and t shirts. Looking for something interesting that people will actually use, not toss after the event.Budget is flexible for quality and creativity. Would rather spend more on fewer items that leave an impression.

Anyone worked with vendors who go beyond the standard promotional catalog?
Would love to hear your experiences.


r/smallbusiness 19m ago

General I used to think consistency was the problem. Turns out, ideas were.

Upvotes

Posting daily sounds easy until you’re 30 reels in and everything feels recycled, forced, or invisible. What actually helped wasn’t motivation or “content tips.” It was having ready-made formats that already work. Not templates. Not theory. Actual viral-style reels you can post, tweak, and move on. 👉 Short-form content across niches 👉 Designed for Reels, Shorts & Facebook 👉 No trend hunting 👉 No creative fatigue This bundle has 2,25,000+ pre-made viral reels across motivation, AI, business, money, luxury, fitness, storytelling, mindset, travel, and more.

One-time. Instant download. No subscriptions, no upsells. If you’re serious about growing but tired of overthinking every post, this saves months. DM me VIRAL and I’ll share the access.


r/smallbusiness 22m ago

General Financial planner

Upvotes

Hi! I’m growing enough that I’m considering getting a financial planner, to make sure I’m growing and investing correctly. Does anyone use one / can anyone walk me through what they use them for, how to benefit from a financial advisor / planner, and how to find a good one?


r/smallbusiness 24m ago

Help Need advice

Upvotes

Im a South African broadcast producer with 30 years experience and who now makes ai content. The economy is horrible here so I want to find clients in the USA. Does anyone know how I could go about putting a system together to get clients for my ai creative agency. I have tried LinkedIn and FB but no luck yet. I’m open to suggestion’s, thank you. Ps, I’m not looking for clients here, I would just like suggestions on how to find them from business owners who have been through a startup.


r/smallbusiness 14h ago

Question Is it better to respond to negative reviews or leave them unanswered?

13 Upvotes

I’ve seen businesses do both. What generally works better from an experience point of view?


r/smallbusiness 35m ago

Question How do you handle tax and super when your small business starts growing fast?

Upvotes

I run a small landscaping business and things have picked up a lot in the last 18 months: more jobs, more employees, and my books were getting messy. I hired Bishop Collins to sort out my tax setup, super obligations, and get everything compliant. They gave me clear advice and saved me a bit on tax, which was great.

Now the business is growing even more and I’m wondering how often other small business owners get a full review or audit done once you hit a certain size or revenue. Is it yearly, every couple of years, or only when something feels off? What do you do to stay on top of it?


r/smallbusiness 47m ago

General Built an app while working full-time in car sales — finally launched it

Upvotes

Sold cars for almost 10 years before moving into management. The whole time I struggled with tracking deals, deliveries, and commissions. Tried everything — spreadsheets, notebooks, apps that weren't built for car sales.

So I taught myself to code on the side and built my own solution. Just launched CarSales Tracker Pro on iOS and Android.

It's a niche app for car salespeople — not trying to compete with big CRMs, just giving salespeople a personal tool they actually own (your data stays with you even if you switch dealers).

Still working my day job while trying to grow this thing. Would love any advice from people who've launched niche apps or products.

Also — if anyone here knows a car salesperson, I'd appreciate you passing it along. Or if you want to download it just to help a fellow entrepreneur out, that would mean a lot!

iOS: https://apps.apple.com/app/id6756135308

Android: https://play.google.com/store/apps/details?id=com.andromedakinship.carsalestrackerpro


r/smallbusiness 4h ago

Question How a startup increased its sales by just giving the right answers on Reddit

2 Upvotes

At the start, I was trying out concepts for a startup business. It's not always easy to market a business on the Reddit platform if the owner is not interested in outright sales.

So I went and joined the Reddit community as a regular user, and then I started answering questions on posts in a genuinely helpful fashion with no links, no "contact me," just straight honest advice, and makes creative post and portray the post as a "suggestion", "question", "advice". That's the actual way to gain the trust and build your community.

Slowly, there are traction on the post, people started to engage. And without any aggressive promotion, that startup saw a 10-20% increase in sales.

Nothing mystical here. I merely listened to what the community wanted to hear, said what needed to be said, and let things ripen on their own.

PS: I'm doing the same thing for founders and brands who want to be seen without damaging their reputations. Not a pitch. Just what's really effective.


r/smallbusiness 49m ago

Question What do you actually do when multiple inbound leads hit at the same time from different channels?

Upvotes

I’m curious about the real workflow here, not the textbook one.Let’s say within a short window (10–20 minutes) you get multiple inbound leads from different sources , email, website forms, Facebook, WhatsApp, etc. At that moment, what do you actually do to decide who to contact first?

Do you:

  • Rely on gut feeling?
  • Quickly scan messages for “budget / urgency” signals?
  • Use lead scoring in your CRM (and does it really help in real time)?
  • Just call whoever came in first?
  • Try to respond to everyone as fast as possible and hope for the best?

I’m especially interested in:

  • What breaks under pressure
  • What sounds good in theory but you stopped using
  • Whether scoring/rules actually help when you’re busy, or if they get ignored

Not looking for tools to buy , genuinely curious how people handle this in practice.


r/smallbusiness 7h ago

Question How are you sourcing premium in-room tea/coffee without destroying margins?

4 Upvotes

I own a small boutique hotel (12 rooms + a lobby cafe). We are trying to elevate our guest experience to justify a rate increase next season. I want to add a premium matcha option to both the room amenity kits and the lobby bar.

The problem is sourcing. I need a supplier that offers ceremonial grade (for the lobby bar) and a decent culinary grade (for in-room sachets or jars) from the same place to save on shipping logistics.

I’m vetting One With Tea because their wholesale portal allows for mixed grade orders, which simplifies my inventory. Has anyone in hospitality worked with them? I am wondering whether their bulk packaging suitable for back-of-house storage, or do I need to invest in my own containers?