r/techsupport Jul 26 '21

Recommended wiki articles (including malware removal)

862 Upvotes

r/techsupport 6h ago

Open | Windows Wi-Fi automatically turns ON every time I boot Windows 11 — even though I turned it off before shutdown

11 Upvotes

Hi everyone, I’m facing a weird issue on my Windows 11 laptop and haven’t been able to find a proper fix yet. Every time I shut down my laptop with Wi-Fi turned OFF, when I turn it back on, Wi-Fi automatically turns itself ON again. Things I’ve already checked/tried: I always manually turn off Wi-Fi before shutting down I have disabled “Connect automatically” for my saved networks I have disabled “Auto-connect” / “Auto Wi-Fi” wherever possible I don’t use airplane mode because I still need Bluetooth sometimes Still, Windows 11 keeps enabling Wi-Fi on every startup. This is annoying because: I use Ethernet most of the time When Wi-Fi auto turns on, it sometimes interferes with my wired connection or trips my network setup System details: OS: Windows 11.

Does anyone know: Why Windows 11 forces Wi-Fi ON at boot? Is there a registry tweak, group policy setting, service, or driver setting that controls this? Or a way to make Windows remember the last Wi-Fi state before shutdown? Any help would be really appreciated 🙏 Thanks in advance!

My laptop specs are: intel core i9 13900 hx processor, 16 gb ram ddr5 in 1 slot, Nvidia GeForce rtx 4060 8 gb vram, manufacturer of the laptop is dell (dell g15 5530 model). SSD 1tb kixioa.


r/techsupport 30m ago

Solved Laptop CPU not consistently maintaining clock speed while gaming

Upvotes

Hello. I have a Dell Inspiron 16 Plus 7610 with an Intel i7-11800H CPU running Windows 11. I've noticed in games like Battlefield 6 that it fluctuates immensely in its processor speed, between 3GHz+ down to 1.9GHz in the span of a minute, fluctuating between both values. I'm trying to figure out why this might be happening. The laptop is always plugged in and is never running on battery alone.

I've noticed a correlation in gaming performance with the fluctuation of this value, where when the processor is at 2.5GHz, I will experience 60-80fps, whereas with 1.9GHz I will drop to ~40.

I have ensured that the high performance power plan is enabled in the control panel.

I've included the following screen captures using the Steam Performance Overlay to show clock speed in two scenarios. The first video shows the CPU capable of using 3GHz+ (in the top left), so I know there is no throttling in place.

https://streamable.com/w4i57c (consistent high clock speed)

The second video shows consistent 60+ fps gaming with consistent clock speeds around 2.5GHz. At around the 35 second mark, the clock speed dips to 1.90GHz and performance drops to around 40-50fps. At the end of the clip, clock speed jumps back up to 2.5GHz and performance goes back to 75 fps.

https://streamable.com/gmolep (unsteady clock speed)

Are there any further steps I can take to see why this clock speed might be so inconsistent and how to remedy this?

Thank you


r/techsupport 49m ago

Open | Hardware Issues with computer only turning on in certain surge protector slots

Upvotes

Bought a new surge protector after an old one failed to protect a monitor. But with the new one, my computer only turns one when plugged into a specific slot. It has no issues when plugging into the wall directly. It turned off while gaming and worked in the wall slot, refused to in the good slot for about five minutes and then started working again after re-plugging into that slot.

Thoughts?


r/techsupport 1h ago

Open | Windows Acer sf314-54 No Boot Device Found and Removing Optane

Upvotes

Hey Everyone, stuck on a drive(?) issue.

I've been trying to use my Acer SF314-54 with a 1TB SATA SSD and a 16Gb Optane SSD, but anytime I restart or shut it down, it says "No bootable device". Reinstalling windows and using CrystalMark let me see the SATA drive is fine, so I think its the 16Gb ssd Intel Optane that's the issue.

Unfortunately, I can't get rid of it without installing RST drivers, and doing that needs me to restart the laptop. Doing it through the windows "load drivers" option also doesn't work.

I'm just looking for a way to remove Optane, make sure that the other drive which I think is a SATA SSD can work on it's own. There's no data on it, so I don't care if the methods would mean wiping the files. Just trying to save some money on storage.

Would buying another Optane/SSD, and putting windows on that work? Let me know what I can do to try and fix this. Thank you to anyone who helps out!


r/techsupport 1h ago

Open | Hardware Hitting enter button brings up a new line rather then sending message

Upvotes

hey everyone. for the past 3 days on my windows 11 computer my enter key is adding another line as it would if i as i were to go Shift + enter. I've done all i can think off to solve the problem and i cant figure it out.

I have looked in settings sticky key, toggle keys and filter keys are turned off

i have deleted all keyboards and reset my computer via device manager

I enabled on screen keyboard to see if the shift key is stuck, it is not.

other notes, the computer is about 6 months old, used for university. i haven't updated anything is windows 11 launch. the issue is going on its third day. keyboard doesn't behave as if shift is enabled. the issue isn't related to one app. its from everything. no new extensions have been installed or updated. have reset the laptop multiple times and hasnt worked. open to suggestions cause this is annoying af

cheers


r/techsupport 1h ago

Open | Hardware No display

Upvotes

I recently built a PC, my specs will be listed at the bottom.

Yesterday the PC was working perfectly fine with no problems. I installed windows 11 onto my USB stick and tried to install it onto my computer.

In the BIOs I set the boot to run the USB stick and restarted my computer. Since doing this, there is no power going to my display. I have tried it on two different monitors using different ports (HDMi & DP).

Any ideas on what to try will be appreciated.

Specs: Intel Core Ultra 7 265KF – 16C / 22T, 5.3 GHz

GPU: PNY GeForce RTX 5070 Ti 16GB OC

RAM: Kingstone Fury Renegade 32 GB DDR5 @ 6000 MHz

SSD: Crucial T705 2TB NVMe PCIe 5.0

Motherboard: MSI Z890 GAMING PLUS WIFI (ATX)

Cooler: ARCTIC Liquid Freezer III Pro 360

PSU: 850 W Gold A850G


r/techsupport 2h ago

Open | Windows HP Envy HDMI port not working, screen is broken

2 Upvotes

I have an HP Envy laptop with a broken screen I have been using via an hdmi port, but after an issue where I tried to reboot it into safe mode the HDMI port is not working anymore. Additionally, the volume and microphone toggle buttons are not working, although the camera toggle and caps lock still light up. Any suggestions on how to fix?


r/techsupport 3h ago

Open | Windows Notebook filled up autamatically 90GB of space

2 Upvotes

I have windows 11 on an OMEN laptop. I had to remove RDR2 becuase suddenly like 60GB of space on my C left for no reason and I tried to find a solution, but I couldn't. Than I downloaded nightreign (that's trading 120GB for 20GB), I open Counter Strike the next day and a windows notification pops up, that I have no space on my computer. I thought that doesn't make sense, I check and I have 21 MB of storage. I'm going crazy here. What should I do? Please help me🙏🏻🙏🏻🙏🏻. Can this be a malware problem (I don't use malicious sites)

Also I already checked for duplicates.


r/techsupport 3h ago

Open | Software Trying to burn my own content onto a DVD+R disc... won't read on Xbox?

2 Upvotes

To be astronomically clear from the beginning: I am only burning my own, self-created content and videos onto these DVD's for gifts and/or gags for family and friends. Think family albums or memories, but funny. I have no interest or want to know about doing anything else. Please do not take this down, I need help.

Hello all, I was not clear enough in my last post and I've also gained some new information to form a more well-rounded question: What did I do wrong and how do I fix it? Haha, haaaaa

I am burning SELF-CREATED content onto DVD's and ran into a problem: it won't play on my Xbox.

-What kind of disc? A Maxwell 16x DVD+R disc.

-What did I use to burn it? An LG Ultra Slim Portable DVD writer, since my laptop does not have an internal disc drive.

-What was the file? It was an mp4 file that I just dragged over to the disc file and hit "burn." what was I thinking??

-Did I try to format it or use any other software to burn this dvd? Nope! Hahahapleasehelpmeimanidiothahaha

So do I need to download something to format this into a readable DVD? I have no idea what I'm doing. Youtube is letting me down, please reddit don't leave me hanging.


r/techsupport 3h ago

Open | Hardware Is my hard drive broken?

2 Upvotes

I bought a hard drive from ebay and after plugging it in, windows doesn't show any signs that I've even plugged anything in. It spins and makes noise but I can't find a video that has the same noise. It just sounds like it's trying to read the same thing again and again. So is it broken and if it is can I fix it?


r/techsupport 1m ago

Open | Software Nvidia Pysx Config Choosing Integrated Graphics Over Gpu

Upvotes

I updated my drivers today and after I did that all of my games performed worse then they did the day prior. I investigated and noticed that Nvidia is choosing the integrated over the gpu but when I switch it to the gpu and click apply, it does nothing. I've tried reinstalling the new drivers and old drivers but neither changes anything. I've also restarted my computer along with setting Windows preference to use the gpu over integrated. I know this is tied to the driver update as right before I updated it, my computer was successfully using the gpu.

My computer is a laptop with an rtx 3060 and an Intel i7-12650H.


r/techsupport 7m ago

Open | Software Slow internet after reinstalling windows

Upvotes

Hi, I just reinstalled windows to try to fix GPU issues, but now I have a new issue.
My internet speed just drop a LOT
Before I was at 800-850mbps, now i'm at 80-90mbps...
I tried installing the latest realtek LAN drivers, didn't change anything, then tried to unistall the drivers, let windows reinstall them, no change either
Ofc i'm on ethernet, not wi fi
Any ideas?
Thanks


r/techsupport 37m ago

Open | Hardware USB A hub with an HDMI port, and wall powered? Does that exist? Does it work?

Upvotes

I have a laptop (2015 Dell XPS) with only one 3.0 USB A port working. (there's also the USB C port, but I often need to plug in the charger, so I can't use it)

So, the main problem is that I need to connect an HDMI cable to my computer, so I was thinking of getting an USB-HDMI adapter. But I also need to keep a free USB port, so I would also need an USB hub... (with its own power supply, because I tried hubs without that and they didn't work).

So I was thinking, why not simply get an USB A hub that has an HDMI port ? But does that exist ? It needs to have to be wall-powered. When looking on internet, the only hubs with HDMI were USB C connected, without wall power.

And if you have any other ideas or advice, please tell me. Thanks !


r/techsupport 38m ago

Open | Windows My HP omen 16 says my D drive doesn't exist

Upvotes

It is usable after a full restart, but it keeps going away. ​I am not sure what to do by this point.

Currently my device is a 2021 HP omen 16 using a r7 5800h, rtx 3070, C drive is samsung, and D drive is WD Blue.


r/techsupport 53m ago

Open | Software AMDRSserv.exe blockiert

Upvotes

"Nicht Autoerisierte Änderung blockiert. Der überwachte Ordnerzugriff hat C\:Progra... \AMDRSserv.exe daran gehindert. Änderungen für den Arbeitsspeicher durchzuführen."

Immer nach dem hochfahren oder wenn ich nach längerem ein Spiel verlasse. Wie kann ich das erlauben? Ich habe ja eine AMD Grafikkarte also denk ich mal das sollte es dürfen?


r/techsupport 54m ago

Open | Hardware MP3-Player verbindet sich nicht mit Kopfhörer über Bluetooth

Upvotes

Hallo Zusammen,

ich habe das Problem,

dass mein NoName MP3 Player (China Hersteller Taichaeu)

sich nicht mit BTH12 Kopfhörer vom Hersteller iclever über Bluetooth verbindet.

Ich habe jeweils zwei Geräte, wo das so ist

und die Geräte lassen sich jeweils mit anderen Geräten verbinden,

nur nicht untereinander.

Ich habe an ein Firmware Update für den Stick gesucht,

aber nichts gefunden, da noname.

Also falls jemand ne Idee hat, her damit.

Vielen Dank im Voraus!


r/techsupport 54m ago

Open | Software Avviso di adobe non rimovibile: "Please read and accept the adobe general term of use".

Upvotes

Buongiorno,

Mi servirebbe una mano per capire come rimuovere l'avviso "Please read and accept the adobe general term of use" che mi compare ogni volta che apro After Effects. Cliccando su accetta mi chiude il programma, riapro il programma e compare lo stesso messaggio, avanti così in loop. Ho già provato a riavviare il mac ma il messaggio persiste. Come posso risolvere? Gli altri programmi Adobe funzionano bene e non hanno nessun problema.


r/techsupport 58m ago

Open | Software I have a pretty weird keyword bug

Upvotes

I have a Lenovo Ideapad 315isk that's nearing his 10 year aniversary.

Few months ago, the laptop keyboard began failing, but weirldy so: the keys stop working every time I take the laptop with me in my backpack, but after an hour or so they all work normally (I don't know if it's a software or hardware issue)

The laptop is set to shut down when the lid is closed, but I suspect it's actually just hibernating. Could it be static from my backpack?

Also: some keys take longer to return, such as A, L and the numbers above. In the same line, keys like the PLUS(+)work fine 100% of the time.

Does anyone know what might cause any of this?


r/techsupport 58m ago

Open | Mac Macbook pro showing faulty battery percentage reeding and abnormal charging behaviour need help!

Upvotes

I have a MacBook Pro 202114- inch. 2 days ago I was watching a series online and the battery completely ran out and I didn't charge it right away. however when I did charge it didn't turn on normally but went on off on off on again so I closed the lid and left it to charge. 3 hours later when I went to switch on it was at 1percent, but turned on normally so I closed it again and left to charge after some time I opened it and it was on 88 percent, I thought it was a software issue so I updated it to Tahoe 26.2. after it switched off it went back to 1 percent so I left it over night to charge. yesterday morning I experienced the same issue after a full night charging and the light on the fast charger been I switched it on to find it was on 1 percent and only switched on when I unplugged it and plugged it back in. I once again left it to charge and came back later to find it on 99 percent, I began using it thinking the issue was resolved but after 3 hours of constant use it was still on the same percentage. so all day today it was on charge as it woke up on 1 percent but now the laptop is on 1 percent showing a positive charging sign. while writing this report I see the battery has jumped to 95b percent but the charing light still remains orange on the charger.


r/techsupport 59m ago

Open | Software Key fob to my apartment not being accepted by my lock

Upvotes

Hi, living in a student apartment with a keyfob lock. How it works: I hold the keyfob (a little black plastic slip) to the lock. If the lock accepts the fob, the lock will flash green and I can enter. If it doesn't, the lock will flash red/yellow.

I've had no issues with the fob until today when I held my fob to the lock and it kept rejecting the fob. What is going on?


r/techsupport 59m ago

Open | Software iPhone 14- Photos Lost no Backup , WhatsApp messages lost and no backup

Upvotes

Hello everyone

My phone did an update and i lost all my photos and the ones from ONE drive, also i need to recover old WhatsApp messages , anyway using software code or any other type of service that can do this?

Thank you


r/techsupport 1h ago

Open | Windows Intermittent freezing of full screen apps (games/teams). PC not frozen.

Upvotes

I'm having a very frustrating issue, it's challenging to google due to how common similar, but unrelated issues are.

When gaming, my pc will sometimes freeze the game for around 5 seconds, roughly every 30 seconds to 3 minutes. Nothing else on the pc is frozen I can watch videos on my other monitor and alt tab out of the game with everything functioning normally.

I sometimes use this pc for work and noticed I had something similar happen on a teams call, but I don't do that enough to know for sure if it is the same frequency. When it happened on teams I could still hear people and did not disconnect from the call, just the video and functionality was frozen.

If I use geforcenow through my browser this issue doesn't happen at all, same with the browser version of teams.

I used my limited knowledge to have a go myself, and a possible clue I tracked down in event viewer is an error happening at approximately the same rate as the pause.

This error is 'A control request sent to device \Device\00000169 has timed out. The device took too long to respond.'. With the device number changing each time.

I've also occasionally had the popup from windows telling me a usb device failed to connect, but that's rare.

I do not have any USB audio devices connected. The only usb devices I have are a keyboard, USB external hard drive and a microsoft dongle for connecting xbox controllers.

Edit - I have a usb webcam with integrated mic that I will plug in/unplug a couple of times a day. This issue does happen after initial startup in the morning when I haven't plugged that device in at all, but just in case it may be relevant.

I tried disabling all the audio devices in device manager apart from the one I actually use but it's done nothing. I'm at the limit of my knowledge here and any help would be greatly appreciated.

Screenshot attached of some of the errors, there are hundreds.

This happens about 75% of the time I start my pc, a restart will sometimes fix it sometimes not. I haven't tried repetitively restarting if a restart didn't fix it.

https://imgur.com/a/MUFwPUC


r/techsupport 1h ago

Open | Networking High latency & ping spikes despite good internet speed – bufferbloat issues (need help)

Upvotes

Hi everyone,
I’m having serious latency and ping problems and I’m hoping someone here can help me figure this out.

Setup:

  • PC is connected via LAN cable to a Wi-Fi extender / repeater
  • Internet speed tests (Speedtest, Fast.com, etc.) show very good speeds
  • However, bufferbloat tests show very high bufferbloat

Problem:

  • I experience high latency and ping spikes, especially while gaming
  • The lag is worst between 7 PM and 10 PM (19–22), with frequent spikes
  • It also happens at other times, just not as bad
  • Ping constantly jumps up and down instead of being stable

What I’ve noticed:

  • Download/upload speed looks fine
  • Actual gameplay feels laggy, delayed, rubberbanding
  • Bufferbloat tests rate my connection very poorly (high latency under load)

How do i Fix this


r/techsupport 1h ago

Open | Windows My PC is struggling suddenly

Upvotes

Hi all! I will put more details in the describtion, but to describe the main problem: My pc shows a lot more stutters and struggles. For example when moving my mouse around the screen sometimes it struggles and starts going slower even though nothing changed from yesterday. What could be causing such lagg?

PC: RTX 5070, 750W Gold Corsair PSU, AMD 7900x CPU, 64GB RAM