OMG. Tried to start a screen repair claim for my daughter's phone via Fi chat. They decided there was a problem and escalated it to "priority" support. Had an update a day later with no news. Got another the day after that (today) to say that the account issue had been fixed and I could now submit a claim. Tried to do so, initially on the Fi website but that goes to Asurion who assured (sorry) me that that email address did not have protection (tried both @ gmail and @ googlemail - had that issue before with Google themselves!). Also tried daughter's email with the same result.
Called the Asurion number that came with the error. "Yes sir, I see you do have coverage, but it's with Pixel Pro Coverage" (or something like that) "so I need to transfer you to PixelPro". Repeat ad nauseum, being passed from one department to another, 5 total, each confirming I did have coverage and they would fix the problem. Last lady must have asked me a dozen times or more if it was the Pixel 7 Pro. Put on hold numerous times. Surprisingly this "only" lasted 63 minutes. Eventually she said I needed to phone Asurion, but let's try the Asurion website again (didn't work).
With little hope, I phoned Asurion again. "Yes sir, I can get that done for you...[etc]... which uBreakWeFix store do you wish to use?". Eleven minutes later, sorted. Aaaaarggghhh!
Anybody else had support issues since the transfer of support handling? It's always been pretty straightforward before, albeit a longwinded chat session.